Manager, Cloud Operations

<div class="content-intro">Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.</div>Position Overview:As Manager, Cloud Operations, you will lead and develop a global distributed team responsible for the reliability, scalability, and operational excellence of our cloud-based SaaS platforms. You will be accountable for establishing and maturing operational processes, contributing to technical standards and cloud architecture, and building a high-performing team capable of supporting a growing, mission-critical SaaS environment. This role partners closely with Engineering, Architecture, Application Development, Corporate Systems, and external vendors and service providers. Within this ecosystem, you will oversee the delivery, stability, and continuous improvement of our cloud offerings and the environments in which they operate. You will ensure cloud infrastructure is effectively managed, monitored, and optimized, while providing clear leadership, direction, and development for the team executing this work. This is a hands-on technical leadership role, requiring strong cloud operations expertise alongside proven people-management capability. A critical aspect of success in this position is experience leading through rapid growth and transformation, helping evolve an enterprise software organization into a modern, efficient, world-class SaaS business through scalable processes, disciplined operations, and strong technical governance. Work Arrangement: Remote <span data-ccp-parastyle="body" data-ccp-parastyle-defn="{"ObjectId":"a0987632-f08d-558a-bb15-7a5818ce7289|1","ClassId":1073872969,"Properties":[469777843,"DengXian",469777841,"Verdana",469777842,"Arial",469777844,"Verdana",469769226,"Verdana,Arial",268442635,"20",469775450,"body",201340122,"2",134233614,"true",469778129,"body",335572020,"1",335551500,"3289139",335557856,"16777215",335559737,"-43",469777462,"7513",469777927,"0",469777928,"1",335559740,"288",201341983,"0",469778324,"Normal"]}">Responsibilities:<ul><li>Lead and develop a team of cloud operations engineers and contractors, setting performance expectations and ensuring accountability for quality and timelines  </li><li>Allocate engineering resources across incidents, service requests, and scheduled deployments based on priority and skill requirements  </li><li>Coordinate with Incident Management, Change Management, and Release Coordination to ensure operational activities are properly staffed and supported  </li><li>Monitor team workload and case status, ensuring accurate tracking and timely updates in Salesforce  </li><li>Review and approve deployments before they reach customers, ensuring accuracy and completeness  </li><li>Serve as the technical escalation point for complex issues, and escalate proactively when risks to service are identified  </li><li>Ensure compliance with security policies and participate in audit activities as required  </li><li>Perform other duties as assigned to support departmental and company objectives. </li></ul>Qualifications:<ul><li>Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent experience.  </li><li>3–5 years of experience in cloud operations or infrastructure management supporting enterprise SaaS applications. </li><li>Experience leading or managing technical teams, including contractors or distributed staff. </li><li>Hands-on experience with Azure platform services (App Services, SQL Database, Monitor, Application Insights). </li><li>Experience coordinating with ITIL-based service management functions (Incident, Change, Release).   </li><li>Proven ability to create and maintain operational documentation (runbooks, SOPs, process guides).  </li><li>Familiarity with monitoring and observability tools (Azure Monitor, Application Insights, Log Analytics). </li><li>Strong communication and interpersonal skills.   </li><li>Ability to travel up <10% as business needs require.  </li><li>Role requires the following physical capacity: Sedentary: primarily desk/computer work.   </li><li>Must be legally authorized to work in US; Elite does not provide employment sponsorship for this position. </li></ul>Benefits:<ul><li>Competitive Compensation Package ($148,800 - $186,600 base salary + variable component)</li><li>Comprehensive Healthcare Coverage (Health, Dental, Vision)</li><li>Retirement Savings Plan with an Employer Contribution</li><li>Professional Development Opportunities</li><li>Time Off</li><li>Wellness Initiatives</li><li>Employee Assistance Program</li><li>Generous Global Parental Leave</li><li>Calm, free premium subscription</li><li>Employee Discount Program</li></ul><div class="content-conclusion">Please note that we do not offer sponsorship for this position.Additional InformationAt Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.We are not accepting applications submitted through recruiting agencies. </div>

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