<p><strong>WHY DEPT®?</strong></p><p>We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.</p><p>We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.</p><p>At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.</p><p><span style="text-decoration: underline;"><strong>THE ROLE:</strong></span></p><p>We expect a Manager, Client Partnership to build a strong understanding of the clients in their portfolio's business, challenges, goals, and SWOT. You'll help represent DEPT® to our clients, supporting relationships beyond organizational skills through a mix of account management and strategic support.</p><p>**This is a remote, US-based role. However, prefer candidates located on the west coast or central timezone.</p><p class="font-claude-response-body break-words whitespace-normal"><span style="text-decoration: underline;"><strong>WHAT YOU'LL DO:</strong></span></p><p class="font-claude-response-body break-words whitespace-normal"><strong>CLIENT MANAGEMENT</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Support senior clients in developing annual media strategies</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Participate in recurring meetings with client-side leadership, focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Help ensure client satisfaction by regularly communicating with key decision-makers</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support client retention and growth efforts</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in resolving issues that arise on accounts, whether internally or with clients, escalating as needed</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support new business pitches and proposals alongside leadership and growth team</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>BUSINESS KNOWLEDGE AND COMPLIANCE</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in forecasting, reconciling, and monitoring client media revenue and profitability</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Help estimate, manage, monitor, and reconcile client out-of-pocket media funds</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Develop a working understanding of scope management, including tracking, managing, and flagging scope pacing issues</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support management of client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in productizing our media services within a proposal and SOW</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support drafting of SOWs, amendments, and other legal adjustments in partnership with the contracts team as needed</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support contract negotiations and help oversee implementation of commercial agreements</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Identify and help pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Help ensure teams are operating effectively and efficiently toward client goals while supporting financial revenue targets on accounts</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>TEAM PARTICIPATION & STRATEGIC LEADERSHIP</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Work with media teams to help drive strategies and work that moves clients' business forward</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support the crafting of strategic responses to briefs and help develop a POV on media, data, and tech</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Help draw conclusions and actionable insights from performance analysis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support delivery of work to the highest possible standard</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Contribute to the strategic process by sharing ideas and experience</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support employee retention and contribute to direct reports' growth, where applicable</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>OWNERSHIP & EXECUTION</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Good judgment under ambiguity. Can make progress without waiting for perfect requirements while knowing when to ask for help.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Bias toward ownership. Proactively identifies problems, helps define success, and drives media performance work to completion with reasonable oversight.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to prioritize. Comfortable making tradeoffs across competing campaign priorities and client needs, especially during high-volume flight periods.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfort with autonomy. Can independently own recurring media workstreams (reporting, optimizations, pacing), creating capacity for broader strategic client work.</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>COMMUNICATION & COLLABORATION</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong written communication. Produces clear campaign documentation, concise performance updates, and polished client-facing reporting materials.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong stakeholder management. Effectively coordinates across media, strategy, and data teams, manages competing priorities, and builds trust with cross-functional partners.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfort with rapid iteration. Incorporates performance data and feedback quickly, adapting campaigns to changing client needs or business priorities.</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>LEARNING & PROBLEM SOLVING</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Learning velocity. Demonstrated ability to ramp quickly across platforms, verticals, or unfamiliar domains and apply new knowledge effectively.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Quality control instincts. Strong attention to detail for campaign QA, reporting accuracy, and proactively catching issues (pacing, tracking, discrepancies) before they reach clients.</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>CROSS-CHANNEL EXPERTISE</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">Media activation experience. Solid understanding of Paid Search, Paid Social, and Programmatic, along with an appreciation for how activation work connects to Strategy, Data Science, and Data Tech.</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Cross-LOB operator mindset. Understands how media workstreams connect across lines of business and can identify opportunities to improve collaboration, consistency, and efficiency across channels.</li></ul><p class="font-claude-response-body break-words whitespace-normal"><strong>WHAT YOU BRING:</strong></p><ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"><li class="font-claude-response-body whitespace-normal break-words pl-2">3+ years experience in roles servicing clients in an agency environment</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience supporting large media accounts and agency teams</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience supporting complex media campaigns and retainers (experience in paid search, paid social, or programmatic preferred)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience with campaign execution and budget management</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Comfortable working across both brand and conversion/direct-response campaigns</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong organizational skills with the ability to support multiple projects simultaneously</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong client relationship skills, including experience supporting strategy development</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Solid problem-solving skills</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>WHAT DO WE OFFER?</strong></span></p><p><span style="font-weight: 400;">We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:</span></p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">Healthcare, Dental, and Vision coverage</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">401k plan, plus matching</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">PTO</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Paid Company Holidays</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Parental Leave</span></li></ul><p><span style="text-decoration: underline;"><strong>WE SUPPORT YOU BEING YOU: </strong></span></p><p>DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. </p><p>DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. </p><p>We are a<a href="https://www.deptagency.com/the-good-company/becoming-a-good-company/"> B Corp-certified</a> company passionate about<a href="https://www.deptagency.com/the-good-company/"> purpose-driven work</a>. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. </p><p>DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.</p><p><a href="http://www.deptagency.com">Learn more about DEPT®</a></p><p> </p><p><strong><em>DIVERSITY, EQUITY, & INCLUSION</em></strong></p><p><em>At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.</em></p><p><em>Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. </em></p><p><em>We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.</em></p><p><em>Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts</em><a href="https://www.deptagency.com/the-good-company/"><em> </em><em>here</em></a>.</p><p><strong>#LI-Remote</strong></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise,<strong> physical location</strong>, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.</p></div><div class="title">US Remote Range</div><div class="pay-range"><span>$80,000</span><span class="divider">—</span><span>$115,000 USD</span></div></div></div>