Manager, Care Team Assistant

<div class="content-intro">Who We AreImagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.</div>The primary location of this position is remote with an expected schedule of Monday - Friday (8:00am-5:00pm).What You'll DoThe Care Team Assistant Manager, Transitions of Care, will oversee the Care Team Assistants and Care Coordinator roles responsible for supporting our Transition of Care team. This role is largely administrative in that it oversees a non-clinical support team. These roles download and scrub data, prep charts for providers, track caseloads, request records, and provide general administrative support to several teams. This team will work closely with Transition of Care Managers. In this role, you will:<ul><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Manage a team of non-clinical roles focused on transitions of care support.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Provide 1:1 supervision to team members to review both administrative topics.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Evaluate care team performance quarterly and hold members accountable for KPIs and OKRs.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Develop workflow and productivity requirements.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Create strategies and workflow to scale the program.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Work collaboratively with all other leadership roles to respond to feedback, improve patient experience, and support the development of new programs and services.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Ensure that data is properly downloaded and tracked.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Identify and participate in cross departmental quality improvement efforts.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Identify and participate in strategic efforts to best support the service line's operational needs.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Communicate progress, needs, and updates to leaders, escalate issues when necessary.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Performs other duties as assigned.</li></ul>What You Bring and How You QualifyFirst and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:<ul><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">At least 3 years of experience in people leadership.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Previous experience in data management.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Extremely strong Microsoft suite knowledge.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Ability to maintain and track multiple data sets.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Understanding of healthcare and/or experience working in a healthcare environment.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Experience managing a team in a virtual environment.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Passion about the growing role innovative technology can play in improving access to care and care delivery.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Be an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole health, and the ongoing evaluation and iteration of our care model.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Experience working within an interdisciplinary team.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Comfort working in a tech-heavy environment.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">A stable and reliable internet connection, can troubleshoot basic tech issues and you have a private place to work.</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Bilingual Spanish highly preferred</li></ul>What We Offer (Benefits + Perks)This role offers a base salary range of $75,000 - $95,000 in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.    We provide these additional benefits and perks:<ul><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Competitive medical, dental, and vision insurance </li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Healthcare and Dependent Care FSA; Company-funded HSA</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">401(k) with 4% match, vested 100% from day one</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Employer-paid short and long-term disability </li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Life insurance 1x annual salary</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">20 days PTO + 10 Company Holidays & 2 Floating Holidays </li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Paid new parent leave</li><li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Additional benefits to be detailed in offer </li></ul>  <div class="content-conclusion">What We Live By   We’re guided by our five core values:Our Values:<ul type="disc"><li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.</li><li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.</li><li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.</li><li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.</li><li class="x_MsoListParagraph" style="font-size: 12pt; font-family: verdana, geneva, sans-serif;">One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.</li></ul> We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.</div>

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