Manager, Agency & Media

About Tunnl

Tunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.

Tunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.

The Role: Manager, Agency & Media

The Manager, Agency & Media is the day-to-day project and client lead on Tunnl's Agency & Media team, responsible for managing delivery across client accounts and serving as the primary operational point of contact for agency and media partners.

Reporting to a Director, Agency & Media, this role is designed for someone who wants to build deep expertise in client success, audience strategy, and media execution. You will lead client calls, manage timelines and deliverables, and solve problems as they arise — functioning as both a CSM and project manager as you develop into a full account lead. This is an ideal role for someone with agency or media experience who is ready to grow into a senior client leadership position within 1–3 years.

The ideal candidate is organized, proactive, and comfortable owning the details while keeping the bigger picture in view. DC-area preferred, but open to strong remote candidates.

Responsibilities

Day-to-Day Client Management

• Lead recurring client calls, build trust with day-to-day contacts, and drive clear follow-through on action items

• Respond to client questions with support from Strategic Research and the Account Director

• Connect client news and context to potential impact — seeing around corners on behalf of clients

• Send recap emails with links to relevant reports and files; maintain clean contact records in HubSpot

Project & Delivery Management

• Manage project timelines and deliverables across multiple client accounts

• Assign tasks and track completion in project management tools

• Coordinate and lead internal syncs; set agendas for client meetings

• Serve as final reviewer for file management in Dropbox

• Flag risks early and escalate blockers to the Account Director

Audience Activation & Coordination

• Own audience request submissions and activation troubleshooting in close partnership with Product and Partnerships

• Lead QA checks on reporting, survey data, and audience deliverables on the AM side

• Connect audience usage to campaign impact and help clients understand how Tunnl audiences activate across channels and buying workflows

• Develop working fluency in how Tunnl's audiences are built, structured, and activated against media plans

Business Acumen & Account Growth

• Connect Tunnl's data and audience capabilities to client campaign priorities and media goals

• Identify opportunities for usage growth and expanded activation, and flag to the Account Director

• Tailor updates and reports to decision-maker needs at each client

• Document key strategic notes in Dropbox and maintain accurate opportunity records in HubSpot

Internal Collaboration

• Partner with Strategic Research to scope and sequence project timelines

• Lead the survey, modeling, and audience QC process on the AM side in close partnership with SR

• Work closely with Partnerships to troubleshoot audience issues for clients

• Submit intake tickets for ETL exports and client match files with clear context

• Participate in cross-functional projects to improve Tunnl's scalability

Required Qualifications

• 3–6 years of experience in account management, client services, or project management in an agency, media, or ad tech environment

• Experience managing client communications, deliverables, and timelines in a fast-paced setting

• Familiarity with how agencies plan and buy media, including digital, programmatic, or audience-based approaches

• Strong written and verbal communication skills — can draft client-ready language and lead calls with confidence

• High attention to detail, especially in data-heavy or deadline-driven projects

• Proficiency with HubSpot or similar CRM and project tracking tools

• Some domestic travel may be required (approximately 2–3 days per month) for client meetings or industry events

Preferred Qualifications

• Experience working with data, audience, or research products in an agency or media context

• Familiarity with DSPs, audience activation, or programmatic buying workflows

• Exposure to survey research, polling, or analytics deliverables

• Experience in public affairs, issue advocacy, or political communications

• Comfort with tools like Dropbox, Asana, or ticketing systems

• DC-area preferred (hybrid team environment)

What Success Looks Like

• Clients receive timely, accurate deliverables and view you as a reliable, responsive partner

• Project plans are well-documented, milestones are tracked, and issues are flagged before they escalate

• Account Directors see you as a trusted operational partner who keeps accounts running smoothly

• HubSpot and Dropbox are current, accurate, and easy for the team to navigate

• You develop growing fluency in Tunnl's products and how agency clients activate against them

• You demonstrate increasing ownership and strategic thinking, preparing for promotion into a Director role

Why You Should Apply:

• Join a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges.

• A friendly, welcoming, and supportive culture with regular social and team events.

• Comprehensive benefits with excellent medical, vision, and dental coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity).

• Flexible hybrid work policy.

• Flexible unlimited paid vacation plus 80 hours of paid sick leave.

• 10 paid company holidays per year plus the week between Christmas and New Year’s off.

• 401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits).

• Cell phone reimbursement stipend.

• Monthly parking or commuter stipend for VA-based employees.