Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we’ve built our platforms from the ground up—not on outdated legacy systems—so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we’re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We’re not only reshaping what servicing and lending look like today—we’re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning—we’re building the future of regulated finance, and we want you to be part of it.
The Mortgage Assistance team is a group of organized and altruistic individuals who provide exceptional customer service to our homeowners who are currently facing financial hardship that directly impacts their ability to make monthly mortgage payments. This team will take ownership and provide support to homeowners by educating them on various Mortgage Assistance programs that are available and will guide them through the entire process in an attempt to prevent foreclosure. Equipped with extensive knowledge of the mortgage industry, each member prides themself on driving Valon's mission of championing homeownership.
The Mortgage Assistance Processor will work to provide solutions for existing homeowners of Valon Mortgage who are experiencing hardships. This individual will report to the Underwriting Supervisor/Manager and be responsible for providing best-in-class customer service to both homeowners as well as internal customers to support Valon’s strategic goals. The primary objective of this role will be to assist the underwriter in determining the best workout option for homeowners with mortgages within Valon’s servicing portfolio, strengthening both homeowner and investor relationships.
Under the general supervision of the Underwriting Supervisor/Manager, the Processor will be responsible for reviewing mortgage assistance applications and managing a caseload of files including all steps necessary from application to modification.
Act as a subject matter expert with a basic understanding of mortgage servicing and provide support to the Underwriting team.
Proactively identify process improvements and efficiently handle multiple tasks concurrently in a high-velocity operational setting.
Review customer documentation within 5 business days to determine if the homeowner supplied a complete Mortgage Assistance Application.
Order and review BPO/AVM/appraisal as applicable.
Calculate income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines.
Accurately and timely update template steps and system notes to reflect the current status of the file.
Order and review title searches as applicable.
Review and implement according to the guidelines of an investor, client, and insurer for payment deferrals, loan modifications, forbearances, and repayment plans, short sales, and deeds in lieu.
For short sales, review marketing strategies, listing history, and offer activity.
Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines.
Prepare and send trial period documents, payment deferral agreements, forbearance plan documents, repayment plan agreements, short sale approval, closing letters, and decline letters as needed.
Contact homeowners and real estate agents to provide the status of files
Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.
Complete 2nd Look/QA process to ensure compliance with investor/insurer/client guidelines.
Work in conjunction with vendors to oversee the generation and compliance of modification, short sale, and deed in lieu of foreclosure documentation
Additional duties may be assigned.
High school diploma, GED, or equivalent secondary education certification required.
Knowledge of FHA, VA, Fannie Mae, and Freddie Mac guidelines and automated underwriting systems.
Ability to critically examine credit, income, assets, title, and appraisals for adherence to company, investor, and GSE underwriting guidelines.
2 years of Collections, Loss Mitigation, or other mortgage banking, mortgage servicing, or real estate-related experience.
2 years of mortgage loan origination/modification experience
2 years of telephone customer contact experience.
Knowledge of Fair Debt Collection Protection Act.
Ability to work independently in a fast-paced environment as well as part of a team and focus on results.
Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines.
Ability to structure a workout that serves the best interests of the homeowner/investor/insurer/client.
The ability to apply general rules to specific problems to produce answers that make sense. As well as the ability to combine pieces of information to form general rules or conclusions.
Ability to work independently while ensuring optimal decision-making and rapid problem resolution.
Experience with FHA, VA, USDA, FNMA, and FHLMC guidelines and automated underwriting systems.
5+ years of mortgage/modification underwriting experience
2+ years of Manual Underwriting experience
3-5 years of processing and/or closing experience
Understanding of mortgage industry federal regulations, including RESPA, TILA, ECOA, TRID, CFPB, etc
Strong communicator with excellent writing skills
High integrity with strong ethical values
Team player with the ability to work effectively with a variety of team members
Compensation: competitive salary and 401 (k) plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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