Listening Analyst, Social Media

Our client, a leader in the Tech industry, is looking for a Social Media Listening Analyst to join our team. You will be the ears of our organization in the digital world. Your primary responsibility will be to monitor, report on and analyze our brand’s social media channels and the internet for customer feedback, issue escalation, competitor activity, and emerging trends. Utilizing advanced listening tools, you will gather actionable insights that will inform our marketing strategies, product development, and customer service initiatives. Your analytical skills will be crucial in interpreting data and translating it into clear, comprehensive reports that will drive decision-making and community based actions/engagements across multiple departments. You will work closely with the social media team to escalate issues, share sentiment, and contribute to campaign ideas. The ideal candidate will have a keen eye for detail, a passion for social media, and the ability to distill large volumes of data into meaningful stories that resonate with stakeholders and guide our brand’s online presence. 

 **Please note: this is a contract position through June 30, 2026 with a high chance to extend per the client's request**

Responsibilities 

• Own regular cadence listening reports surrounding social conversation and sentiment across multiple brands and platforms. 
• Tackle ad hoc listening requests made by leadership.
• Synthesize data from multiple sources to tell a well-rounded story.
• Identify and translate social trends and insights into actionable ideas and strategies. 
• Provide social insights and recommendations to internal creative partners to inform future content. 
• Work very closely with community engagement team to ensure those in need of support or solution are prioritized.

Requirements

• A bachelor’s degree or equivalent experience in research and insights. 
• 3+  years of social media analytics and insights experience. 
• At least 1 year of dedicated social listening experience.
• Shown expertise with market leading social media tools, Sprinklr experience preferred. 
• Experience with Microsoft programs – Word, Excel, and PowerPoint. Teams and AI tools a plus.  
• Multi-tasker is highly organized and meticulous and able to work under pressure in a fast-paced environment.  
• Strong verbal and written communication skills focused on telling a story with social insights and the ability to interact at all levels of the organization. 
• Ability to be strategic and dive into the data to answer research and business questions. 
• Must be comfortable with client presentations and feedback.

Compensation Range:

$78,000-$88,000/yr

** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **

Benefits

• 75% coverage on employee-only medical and dental plans, with a $0 employee-only medical plan option available.
• Vision - opt-in available
• PTO
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available