About the Role
The Licensed Insurance Account Specialist provides client support and administrative assistance in managing insurance accounts. This role involves servicing both new and existing clients by handling policy changes, answering questions regarding coverage, managing claims, and processing renewals. The Insurance Account Specialist is critical in ensuring customer satisfaction and maintaining the smooth operation of the agency or company's insurance processes.
Essential Duties and Responsibilities
- Assist clients with basic inquiries, routine policy updates, and claims filing.
- Handle client communication via phone, email, or in-person to resolve issues or provide information regarding their accounts.
- Process policy changes, renewals, and cancellations by coordinating with insurance carriers and updating internal systems.
- Review and verify policy information to ensure accuracy and compliance with company and regulatory standards.
- Support clients through the claims process by helping them file claims, providing coverage information, and liaising between clients and insurance carriers.
- Maintain and update client records, policy details, and other relevant documentation in the agency’s database and CRM systems.
- Ensure all records are accurate, up-to-date, and compliant with insurance regulations and company policies.
- Assist Account Managers and senior staff with administrative tasks, including preparing policy quotes, reports, and correspondence.
- Provide administrative support for the underwriting process, helping to gather necessary information and ensure that all paperwork is completed properly.
Skills and Abilities
- Insurance Expertise: Knowledge of insurance products, policies, and procedures, including underwriting and claims processes.
- Customer Service Excellence: Proven ability to build and maintain strong client relationships by providing outstanding service and addressing inquiries promptly and professionally.
- Communication Skills: Strong verbal and written communication skills to effectively explain policy details, coverage options, and account updates.
- Attention to Detail: Meticulous in reviewing applications, policies, and documentation to ensure accuracy and compliance with industry standards.
- Problem-Solving Skills: Ability to assess client needs and resolve complex issues efficiently while maintaining a positive client experience.
- Technical Proficiency: Proficient in insurance management software (e.g., AMS360, Applied Epic) and office applications like Microsoft Office Suite.
- Organizational Skills: Skilled in managing multiple accounts, tasks, and deadlines in a fast-paced environment.
- Analytical Thinking: Ability to interpret data and evaluate risk to provide well-informed recommendations to clients and underwriters.
- Sales and Upselling: Confident in identifying opportunities to cross-sell or upsell additional products to meet client needs and achieve agency goals.
- Compliance Knowledge: Familiarity with state and federal regulations governing insurance practices and a commitment to adhering to compliance standards.
- Time Management: Effective in prioritizing workload and completing tasks on time while maintaining a high standard of work.
- Conflict Resolution: Skilled in handling challenging situations with professionalism and empathy to achieve positive outcomes.
- Collaboration: Works well independently and as part of a team to support overall account management objectives.
- Adaptability: Flexible in responding to evolving client needs, industry trends, and internal processes.
Attributes
- Detail-Oriented: Ensures all documentation, policies, and transactions are accurate and error-free.
- Empathetic: Understands and prioritizes client needs, building trust and long-term relationships.
- Proactive: Anticipates client issues and takes initiative to address them before they escalate.
- Organized: Manages multiple accounts, tasks, and deadlines efficiently in a fast-paced environment.
- Reliable: Consistently follows through on commitments and meets deadlines with minimal supervision.
- Problem-Solver: Approaches challenges with creativity and determination, delivering effective solutions.
- Professional: Maintains a courteous and polished demeanor in all interactions, both internal and external.
- Collaborative: Works effectively as part of a team, sharing knowledge and supporting colleagues to achieve common goals.
- Resilient: Stays calm and composed under pressure, handling challenging situations with grace.
- Adaptable: Thrives in a dynamic environment and adjusts to changing client needs or company processes.
- Service-Oriented: Passionate about providing exceptional customer service and creating a positive client experience.
- Goal-Driven: Motivated to achieve individual and team objectives while contributing to the company’s success.
Education
- Associate degree or bachelor's degree in a related field preferred.
Experience
- 2+ years [Independent Agency] or 5+ years [Captive Agency] of experience in personal lines insurance account management or customer service. Experience with home, auto, and other personal insurance products is essential.
Certificates, License, and or Specialized Requirements
- REQUIRED: Must have an active P&C License.
What We Offer
At Texan Insurance, we believe in taking care of our team as much as we take care of our clients. When you join us, you’ll enjoy:
- Competitive Compensation: A salary and benefits package that recognizes your skills and contributions.
- Comprehensive Benefits: Health, dental, and vision insurance, as well as additional coverage options to support your well-being.
- Retirement Planning: A 401(k) plan with company contributions up to 4% to help you build a secure future.
- Paid Time Off: Generous PTO and 9 paid holidays so you can recharge and enjoy life outside of work.
- Professional Development: In-house Corporate Trainer to help you grow professionally and create customized training specifically for you, along with opportunities to grow within the company.
- Positive Work Environment: A supportive and collaborative team culture where your ideas and efforts are valued.
- Community Impact: Opportunities to participate in initiatives that give back to our local community by providing 16 hours of additional PTO to volunteer at an organization of your choosing, plus company-sponsored events.
At Artemis/Texan Insurance, we are committed to helping you thrive—both professionally and personally. Join us, and let’s grow together!