<p><strong><span data-contrast="auto">Harbor </span></strong><span data-contrast="auto">is seeking a <strong>Legal Technology Consulting Manager, DDM</strong> to join our growing team. Harbor is a leading provider of strategy, legal technology, operations, and intelligence services, with 800 experts operating in the US, Canada, UK, and Australia. Our exclusive focus on the legal industry, working directly with law firms and corporate law departments, provides us with a deep understanding of the legal ecosystem, related technologies, best practices, and trends, positioning us to deliver value to our clients and play an important role in driving innovation in legal service delivery.</span> </p><p><span data-contrast="auto">The focus of this role will be to support a strong pipeline of legal hold and eDiscovery system implementations. This role is open to remote work in any US location, with a preference for those in Chicago, our headquarters, and where some of the Discovery and Data Management Team reside. In this role, you will be responsible for the following:</span> <span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Leading and supporting multiple implementation engagements</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Managing all aspects of service delivery and project administration</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Developing current and future client relationships through exceptional service delivery</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Overseeing and mentoring team members, providing guidance, instruction, and oversight in driving the completion of deliverables and client commitments</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Participating in practice and business development activities to support the continued growth of the team and Harbor, though a secondary focus to client execution</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><hr><h4><strong><span data-contrast="auto">Responsibilities:</span></strong> </h4><p><strong><span data-contrast="auto">Client and Project Management</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Serve as lead project manager for system implementation projects, including creating and maintaining project schedules, managing the project budget, providing routine status updates, tracking and reporting issues, and coordinating activities with third party vendors</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Facilitate workshops with senior legal and IT stakeholders to understand current state processes, gather future state goals and objectives, and document requirements</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Advise on eDiscovery best practices and map current state workflows to new technology-enabled processes and/or integrations to create innovative yet practical solutions </span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Create solution design and/or eDiscovery process documentation, workflow diagrams, standard operating procedures, roles and responsibilities matrices, and other deliverables</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Define and document test scenarios to ensure new processes, technologies, integrations, data handoffs, hosting models, etc. align with expected outcomes</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Create change management strategies and facilitate (or execute) key tasks required to ensure enduring change, strong user adoption, and a seamless implementation experience</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Partner with client teams to develop training curriculum and materials, as well as lead end-user training in partnership with technology providers</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Serve as the primary point of contact and/or escalation path for our key client contacts, which include eDiscovery managers or directors, senior litigation attorneys, legal technology managers, legal operations leads, and legal IT managers</span><span data-ccp-props="{"335559739":0}"> </span></li></ul><p><strong><span data-contrast="auto">People and Team Development</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Enhance our methodologies, documentation, training, project delivery approaches, and tools</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Actively manage, develop, coach and/or mentor junior team members across all facets of client execution and project management</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Cultivate relationships at current clients and mentor junior team members to become trusted advisors and future lead client contacts</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Participate in company-wide strategic initiatives</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Volunteer for company-sponsored community enrichment programs</span></li></ul><p><strong><span data-contrast="auto">Business Development</span></strong><span data-ccp-props="{"335559739":0}"> </span></p><ul><li><span data-contrast="auto">Participate in business development activities, including qualifying opportunities, creating proposals, leading or supporting new business pitches, and drafting statements of work</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Develop and grow existing relationships with vendors and other partners to expand or create new service offerings</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Contribute to thought leadership pieces (e.g., participate in webinars, draft an article)</span></li></ul><h4><strong><span data-contrast="auto">Qualifications:</span></strong><span data-ccp-props="{"335559739":0}"> </span></h4><ul><li><span data-contrast="auto">5+ years of relevant experience in legal consulting or eDiscovery services, specifically in a customer facing role advising clients</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Significant experience leading and/or serving as a subject matter expert for eDiscovery technology implementation projects</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Hands-on experience using and/or administering Exterro, Relativity Legal Hold, M365 Purview, DISCO, Nuix, Reveal, Mitratech LegalHold, OpenText, or other similar systems</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Experience performing eDiscovery process and/or technology assessments, selecting and implementing eDiscovery platforms, designing eDiscovery team structures and operating models, creating eDiscovery documentation (e.g., playbooks), or advising on best practices</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Four- year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, and the like, or equivalent combination of experience and education</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Demonstrated knowledge of the following areas:</span><span data-ccp-props="{"335559739":0}"> </span><ul><li><span data-contrast="auto">Electronic Discovery Reference Model (EDRM)</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Federal Rules of Civil Procedure (FRCP)</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Industry leading eDiscovery technologies and service providers</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">eDiscovery stakeholders and their typical roles and responsibilities</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Common legal operations and eDiscovery platform integrations</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Information governance and good data hygiene practices</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Common data preservation and collection workflows</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">IT implementation methodologies and controls</span><span data-ccp-props="{"335559739":0}"> </span></li><li><span data-contrast="auto">Managing project budgets, resources, and timelines</span><span data-ccp-props="{"335559739":0}"> </span></li></ul></li><li><span data-contrast="auto">Aptitude and desire to learn and develop generative or other AI-enabled solutions</span><span data-ccp-props="{"335559739":0,"469777462":[720],"469777927":[0],"469777928":[0]}"> </span></li><li><span data-contrast="auto">Permanent US work authorization required</span> <br><span data-ccp-props="{"335559739":0}"> </span></li></ul><div class="content-conclusion"><p><strong><span class="x_ContentPasted0">About Us:</span></strong></p><p><span class="x_ContentPasted0">Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.</span></p><p><em><span class="x_ContentPasted0">Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.</span> </em></p></div>