Lead Technical Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Technical Support Engineer in United States.

This role sits at the intersection of advanced technical troubleshooting and customer success for complex mobile and embedded SDK solutions. You will act as a trusted technical advisor to enterprise customers, helping them design, integrate, and optimize location-based services across production environments. The position requires deep hands-on debugging expertise combined with strong customer-facing communication skills. You will support mobile SDK implementations across Android, iOS, and cross-platform frameworks, resolving high-impact technical issues in real time. Operating in a fast-paced environment, you will influence product adoption while ensuring customer satisfaction throughout the entire solution lifecycle. This is a highly visible role where your insights directly shape product improvements and long-term customer success.

Accountabilities

In this role, you will serve as the primary technical escalation point for complex SDK-related customer issues, ensuring rapid diagnosis, resolution, and long-term prevention of recurring problems. You will collaborate closely with engineering and product teams while maintaining strong customer relationships and driving successful platform adoption.

Act as a senior technical advisor for customers using mobile and embedded SDKs across evaluation, integration, and production stages
Diagnose, reproduce, and resolve complex issues across Android, iOS, Flutter, and native C/C++ environments, including crash logs and stack traces
Lead customer escalations and drive root-cause analysis with clear corrective actions and long-term fixes
Partner with internal engineering teams to represent the Voice of the Customer and influence product improvements
Support SDK integration guidance, architecture decisions, and best practices for optimal performance and reliability
Contribute to continuous improvement initiatives by identifying recurring issues and proposing scalable solutions
Deliver technical workshops, training sessions, and deep-dive sessions for customers and internal teams

Requirements

This position requires strong technical depth in mobile development and SDK support, combined with proven customer-facing experience in complex enterprise environments. The ideal candidate is highly analytical, solution-oriented, and comfortable operating independently in high-pressure situations.

5+ years of experience with mobile applications, SDKs, and cloud-based APIs (REST, Java, etc.), including at least 2 years in customer-facing technical support
Strong expertise in debugging production issues across Android, iOS, and cross-platform frameworks (Flutter, native C/C++)
Deep understanding of SDK architecture, application lifecycle, and system integration patterns
Experience handling high-priority technical escalations and driving root-cause resolution
Familiarity with embedded systems or automotive environments is a strong plus (e.g., Android Automotive, AOSP)
Knowledge of mapping and location technologies such as geocoding, routing, GPS, and navigation systems
Excellent communication skills with the ability to translate complex technical issues into clear insights
Strong project management and multitasking abilities in fast-paced environments
Experience leading technical trainings or customer enablement sessions is a plus

Benefits

Competitive base salary range of $115,000–$125,000 per year (based on experience and skills)
Annual performance-based bonus eligibility
Comprehensive health coverage (medical, dental, and vision)
Retirement savings plans
Paid time off and structured leave policies
Remote-first flexibility (U.S.-based role)
Professional development and learning opportunities
Inclusive and equal opportunity work environment

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Lead Technical Support Engineer

Requirements

Benefits

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