Lead Recurring Giving Specialist

As the Lead Recurring Giving Specialist, your primary responsibilities include:

• Own and expand the recurring giving program, driving growth in monthly and annual donors, increasing retention, reducing attrition, and maximizing long-term donor value.
• Develop upgrade, cross-sell, and reactivation strategies informed by donor behavior, giving history, and lifetime value analytics.
• Design and optimize donor journeys across onboarding, retention, and win-back initiatives, ensuring seamless and personalized experiences.
• Manage campaign execution end-to-end, including segmentation, audience targeting, and multi-channel communications.
• Oversee self-service donation tools and continuously refine processes for dunning, payment recovery, and lapse prevention.
• Monitor KPIs, produce reports, and leverage data to inform strategy, optimize campaigns, and support revenue forecasting.
• Collaborate with cross-functional teams to align initiatives with broader fundraising goals and enhance overall donor engagement.

Requirements:

The ideal candidate will bring a combination of fundraising expertise, analytical skills, and project management experience:

• Proven experience managing and analyzing recurring giving or sustainer programs.
• Strong knowledge of donor retention strategies, upgrade techniques, and methods to increase lifetime value.
• Experience designing and managing multi-channel fundraising campaigns, including email, direct mail, SMS, and on-platform messaging.
• Proficiency in audience segmentation, data analysis, and managing complex donor journeys across multiple segments.
• Comfortable working with donor KPIs and using insights to drive strategic decisions.
• Excellent organizational, project management, and collaboration skills.
• Strong written and verbal communication skills, with the ability to influence stakeholders across teams.
• Proactive, results-driven, and committed to continuous improvement and learning.
• Familiarity with global fundraising trends and charitable giving practices is a plus.

Benefits:

• Competitive salary, adjusted based on location and experience.
• Remote-first work environment with flexibility to work from anywhere.
• Opportunities to contribute to a globally recognized mission-driven organization.
• Access to professional development, mentorship, and growth opportunities.
• Collaborative and inclusive team culture that values creativity and innovation.
• Exposure to multi-channel fundraising strategies and high-impact donor programs.