Lead Implementation Specialist, Workforce AI

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Implementation Specialist, Workforce AI in the United States.

This role sits at the center of deploying next-generation workforce AI solutions for healthcare organizations, ensuring successful implementation from discovery through go-live. You will act as the primary technical and functional partner for clients, translating complex staffing and scheduling needs into practical system configurations and workflows. The position blends customer-facing consulting, hands-on system validation, and training leadership in a fast-evolving environment. You will collaborate closely with product, engineering, QA, and customer success teams to ensure seamless delivery and continuous improvement of the platform. As a key implementation leader, you will directly influence adoption success and customer experience outcomes. This is a highly collaborative role requiring both technical fluency and strong stakeholder engagement skills.

Accountabilities

You will lead end-to-end implementation activities for Workforce AI solutions, guiding customers through discovery, configuration, testing, training, and go-live support while ensuring successful adoption and alignment with operational goals. You will translate workforce management needs into system designs, validate platform behavior, and ensure readiness through structured testing and user acceptance processes.

Lead customer discovery sessions to understand staffing and scheduling workflows and define solution requirements
Translate customer needs into system configurations in collaboration with internal technical teams
Conduct hands-on testing and validation of workflows, data, and system performance prior to deployment
Identify, document, and escalate technical issues in partnership with engineering, QA, and product teams
Deliver end-user and administrator training sessions across Workforce AI modules
Facilitate user acceptance testing (UAT) and ensure customer readiness for go-live
Support go-live activities and provide post-launch assistance during transition to support teams
Collaborate with project managers to track milestones, risks, and delivery progress
Contribute to playbooks, training materials, and implementation best practices for scaling delivery

Requirements

The ideal candidate brings hands-on experience in healthcare workforce operations combined with strong technical implementation and customer training expertise. You should be comfortable working in dynamic environments, managing multiple priorities, and simplifying complex technical concepts for diverse audiences.

3–5+ years of experience in healthcare staffing, scheduling, workforce management, or implementation roles
Experience with workforce management or scheduling platforms (UKG WFM Pro experience strongly preferred)
Background in technical training, system rollout, or user adoption support
Strong problem-solving skills with the ability to navigate complex client environments
Excellent communication skills, both written and verbal
Ability to manage multiple projects and priorities in a fast-paced setting
Strong attention to detail and organizational skills
Collaborative mindset with a strong focus on customer success and experience
Comfort working in evolving, high-growth environments with changing processes

Benefits

Competitive salary range: $110,000 – $130,000 annually
Comprehensive medical, dental, vision, and life insurance coverage (fully or partially employer-paid)
Generous 401(k) retirement plan with company match
Unlimited paid time off policy and paid sick leave
Paid parental leave and family support programs
Performance-based bonuses (role and manager discretion)
Wellness programs including virtual fitness, yoga, and meditation sessions
Home office and remote work flexibility
Employee recognition programs, events, and team-building activities
Professional growth opportunities in a fast-scaling organization

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Lead Implementation Specialist, Workforce AI

Requirements

Benefits

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