Lead Expense Processor

The Senior Expense Associate provides data entry, review and/or reconciliation of reimbursable business expenses and expense reports for our clients.

Job qualifications

·   High school diploma or equivalent required.  Associate Degree or advanced degree preferred. 

·   2-3 years of related financial experience in a professional service organization; legal, banking or large corporate environment experience preferred.

·   Prior knowledge of financial systems, i.e., Aderant Expert, Chrome River, Elite, Concur or any other comparable financial system preferred

·   Must be proficient in MS Office and spreadsheet software applications

·   Proven customer service skills required to create, maintain and enhance client relationships

·   Excellent organizational skills and ability to manage multiple assignments simultaneously

·   Ability to maintain confidentiality of sensitive materials/documents

·   Attention to detail, time management and problem-solving skills

·   Strong written and verbal communication skills necessary

·   Ability to maintain professional composure when working with immediate deadlines.

·   Ability to work both independently and collaboratively as part of a team.

·   Ability to work in a fast-paced environment.

·   Customer service experience

·   Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions

Supervision

·    Number and title(s) of direct reports (if any): N/A

·    Received: Financial Support Service Manager, Financial Support Services Supervisor, Account Manager, or Account Supervisor

Job relationships

Internal: This position works closely with WL Office Services leadership teams and Financial Support Services teams

External: Client’s finance team, vendors

Job duties

(* denotes an “essential function”)

·    *Utilize appropriate logs and/or tracking software for all expense processing work

·    *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle

·    *Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received

·    *Review requests for compliance with policies and/or procedures; escalate concerns to supervisor

·    *Assist with training team members and answering process related questions

·   *Verifies accounts by reconciling statements and transactions

·   *Resolves transaction discrepancies by investigating documentation

·   *Maintains financial security by following internal accounting controls

·   *Create, process, and/or audit expense reimbursement requests by ensuring the proper documentation and approvals are submitted/received

·   *Complete data entry to appropriate expense processing software, as needed; may include adding accounts, vouchers, requests, general ledger numbers and/or obtaining correct documentation and/or approvals

·   *Review requests for compliance with policies and/or procedures; escalate concerns to supervisor

·   *Use established procedures, standards and formats to complete expense processing requests to client satisfaction

·   *Performs audit functions for all invoices and any expenses above the firms designated threshold amounts

·   Verifies and records payments and transactions. 

·   Create and maintain required spreadsheets to track/monitor various functions as needed.

·   Contributes to team effort by accomplishing related results as needed

·   Special projects as assigned

Working conditions

·    Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by site.

·    Ability to work overtime as needed.

·    Work is performed in a professional work environment and/or work from home setting.

·    Business casual and/or professional attire required.