Lead - Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead - Customer Success Manager in United States.

This role sits at the center of enterprise client success within a fast-evolving restaurant technology ecosystem, supporting major brands in maximizing value from digital ordering and operational solutions. You will act as a trusted partner to enterprise and superbrand clients, ensuring seamless onboarding, strong engagement, and long-term retention. The position requires a balance of relationship management, technical product understanding, and proactive problem-solving to deliver exceptional client outcomes. You will collaborate closely with product, support, and operations teams to resolve issues, enhance service delivery, and identify growth opportunities. The environment is dynamic and customer-focused, with strong emphasis on ownership, responsiveness, and measurable impact. This is a highly visible role where your work directly influences client satisfaction and business expansion across key accounts.

Accountabilities:

In this role, you will manage enterprise client relationships while driving onboarding success, issue resolution, and long-term customer value through proactive engagement and cross-functional collaboration.

Serve as the primary point of contact for enterprise and superbrand clients, ensuring timely support, issue resolution, and proactive communication.
Build and maintain strong relationships with key client stakeholders to drive satisfaction, trust, and product adoption.
Oversee onboarding processes for new clients, ensuring smooth implementation and long-term success.
Collaborate with internal teams such as product, support, and operations to troubleshoot issues and resolve escalations effectively.
Monitor client health, satisfaction, and performance metrics, escalating risks and opportunities as needed.
Conduct business reviews and client meetings to identify expansion opportunities and strengthen engagement.
Gather and analyze client feedback to inform product improvements and enhance service delivery.
Track account performance and maintain reporting to support internal and external stakeholders.

Requirements:

This role requires strong client-facing experience in SaaS environments, with the ability to manage complex enterprise relationships and deliver measurable customer outcomes.

4+ years of experience in customer success, account management, or client-facing SaaS roles.
Proven experience managing onboarding, retention, and relationship growth for enterprise or high-value clients.
Strong communication, presentation, and interpersonal skills with executive-level stakeholder engagement capability.
Excellent organizational and project management skills with the ability to handle multiple priorities in a fast-paced environment.
Experience using CRM and customer success tools such as HubSpot, Asana, Trello, or similar platforms.
Strong analytical skills with the ability to interpret client data and translate insights into action.
Ability to collaborate effectively across cross-functional teams including product, support, and operations.
Bachelor’s degree in Business, Management, or related field preferred, or equivalent experience.
Willingness to travel for client meetings, brand visits, and conferences as needed.

Benefits:

Competitive salary in the range of $100,000 - $110,000 annually
Comprehensive health coverage including medical, dental, and vision insurance
401(k) retirement savings plan
Life insurance and disability coverage (short-term and long-term)
Flexible paid time off policy
Paid family leave (maternity and paternity)
Training and professional development opportunities
Fully remote work environment
Exposure to enterprise-scale restaurant technology and innovation-driven products

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Lead - Customer Success Manager

Requirements:

Benefits:

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