This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Customer Success Manager in the United States.
This is a purpose-driven leadership opportunity for a customer success professional who thrives on building meaningful partnerships and delivering measurable impact. In this role, you will guide customers from onboarding to long-term value realization, acting as a strategic advisor and trusted partner. You’ll work with large, complex organizations, helping them successfully adopt technology that drives safer and more effective operations. Operating within a fast-growing SaaS environment, you will collaborate cross-functionally to ensure seamless implementation, strong engagement, and lasting retention. If you are proactive, relationship-focused, and motivated by work that truly makes a difference, this role offers both influence and purpose.
Accountabilities:- Own and lead the full customer lifecycle, from onboarding and implementation through long-term retention and expansion.
- Build trusted relationships with stakeholders at all levels, positioning yourself as a strategic advisor and primary point of contact.
- Deliver onboarding sessions, workshops, and training programs that drive early adoption and long-term success.
- Conduct regular check-ins, performance reviews, and Quarterly Business Reviews to clearly demonstrate value and progress.
- Monitor customer health metrics, product usage, and engagement trends, proactively addressing risks and identifying growth opportunities.
- Develop clear success plans aligned with customer goals and business outcomes.
- Identify expansion opportunities through deeper adoption, cross-sell, or upsell initiatives.
- Partner closely with Product, Sales, Support, and Marketing teams to ensure a cohesive and high-quality customer experience.
- Provide structured feedback and insights from customers to help refine product development and overall strategy.
Requirements:
- Minimum of 8+ years of experience in Customer Success, Account Management, or similar client-facing SaaS roles.
- Strong relationship-building skills with the ability to engage and influence senior stakeholders.
- Proven experience managing multiple enterprise or complex accounts simultaneously.
- Solid project management skills with experience leading onboarding, implementation, or system migration initiatives.
- Proactive, solutions-oriented mindset with a strong focus on prevention rather than reaction.
- Experience working cross-functionally in a fast-paced SaaS environment.
- Familiarity with CRM platforms and customer success tools.
- Analytical and data-driven approach to customer health, retention, and value measurement.
- Experience in safety, compliance, risk management, or heavy industry sectors is a plus.
Benefits:
- Opportunity to contribute to meaningful work that drives real-world impact.
- Exposure to large, global enterprise clients across multiple industries.
- Career growth opportunities within a growing, mission-driven SaaS organization.
- Collaborative and purpose-focused team culture.
- Competitive compensation package aligned with experience.
- Comprehensive benefits including healthcare coverage and paid time off.
- Flexible work environment supporting autonomy and ownership.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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