Law Enforcement Response Specialists US

Overview of the Role:

IP House is looking for US Law Enforcement Response Specialists for important work touching a broad range of issues, including child protection, trafficking, and online threats. If you’re looking to collaborate with a team of smart, supportive, and creative people doing work that really matters, IP House is the right place.

Essential Duties and Responsibilities:

• Review, analyze, and deliver results responsive to confidential criminal legal requests for electronic customer records in compliance with the legal/policy requirements
• Assess, prioritize, triage, and escalate emergency, urgent, and standard legal requests for data
• Respond to law enforcement and other designated, approved contacts to answer questions
• Identify and escalate matters that are out of compliance or require review
• Identify and escalate technical tool failures or bugs
• Complete tracking and request logging for clients and management
• Other tasks as assigned.

What You’ll Bring:

The ideal candidates will be hard-working, enthusiastic individuals with an exceptional ability to prioritize and reprioritize daily tasks. Success depends on the following:

• Ability to work shifts between 7AM – 7PM Eastern, Monday through Friday
• Excellent verbal and written communication skills, accurate listening skills, and ability to deliver exceptional customer service
• Exceptional attention to detail and ability to adhere to established process
• Exceptional problem-solving skills and the ability to analyze/organize information
• Ability to maintain a high degree of confidentiality, exhibit good judgment, and utilize effective decision-making skills
• A high degree of proficiency in Windows OS & MS Office software is expected for this position. SQL experience is a bonus
• The ability to speak multiple languages is highly desirable

Preference will be given to Pennsylvania residents. We currently hire remote employees from the following states in which we are licensed: CA, PA, NY, IL, OH, OR, TX, WA.

We hire qualified candidates who are legally eligible to work in the United States. However, we are not able to sponsor visas.

Why IP House:

Our vision is to solidify IP House as the global end-to-end solution, empowering multinational corporations to effectively prevent and combat illicit trade and IP theft. Only through the collaboration of our uniquely skilled employees and under the strategic leadership of our Executive Team will such a lofty goal be realized.

We recognize our people drive everything we accomplish, and as such, we are dedicated to investing in our employees fostering a culture of continuous learning, growth, and excellence.

Our team works hard, and we recognize the importance of taking care of our own. We offer a comprehensive suite of benefit offerings to support the health, well-being, and financial health of our employees and their families. Our robust benefits package underscores our commitment to our people, our most important asset.

IP house seeks excellence through diversity in its staff. We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.