Key Account Manager

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:
The Key Account Manager is responsible for leading executive-level relationships across PAR’s tier 1 accounts within the SaaS and payments ecosystem. This strategic role focuses on maximizing profitability, driving product line adoption, managing contract lifecycles, and identifying growth opportunities to increase Committed Annual Recurring Revenue (CARR), Live Annual Recurring Revenue (LARR), and Customer Lifetime Value (CLTV).

Position Location:
Remote – United States

Reports To:
Manager, Corporate Partnership

What We’re Looking For:

• 10+ years of experience in B2B enterprise software sales or equivalent education and experience.

• Demonstrated success in building relationships with executive-level stakeholders across business, technology, and marketing functions.

• Strong communicator and negotiator, with the ability to transform complex conversations into positive outcomes.

• Deep understanding of the restaurant or retail technology space, including SaaS and payment solutions.

Additional Skills:

• Bachelor’s degree in marketing, business, or related field.

• Innovative mindset with a focus on unified commerce and customer-centric solutions.

• Experience managing cross-functional teams and customer lifecycle strategies.

• Comfortable operating in CRM platforms and analyzing KYC data.

Unleash your potential: What you will be doing and owning:

• Drive strategic account planning to ensure long-term growth and product adoption across SaaS lines.

• Lead contract renewal efforts, negotiate pricing adjustments, and leverage bundled solutions.

• Identify and close cross-sell and upsell opportunities alongside product-specific Account Executives.

• Collaborate with Customer Success, Project Management, Operations, and Finance teams to enhance customer outcomes.

• Maintain CRM hygiene and leverage KYC insights for account-level planning and reporting.

• Deliver accurate revenue forecasting and pipeline reporting to support leadership planning.

• Partner with Franchise Account Managers to expand usage within franchisee networks.

• Conduct Strategic Business Reviews (SBRs) with key accounts to align on business outcomes.

• Represent PAR at relevant trade shows and industry events.

Interview Process:
Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Leadership Team (via MS Teams)

Interview #4: Video interview with the Executive Leadership (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.