About the role
The Key Account Coordinator is responsible for leading relationship coordination and account-level oversight for assigned high-visibility or high-risk client accounts. This role serves as the primary day-to-day relationship owner, ensuring clear communication, disciplined follow-through, and appropriate escalation to protect client satisfaction and Brand Junkie’s commercial interests. The Key Account Coordinator partners cross-functionally to maintain account health, identify risk, and support sustainable account stability and growth.
What you'll do
- Serves as the primary client-facing point of contact for assigned key accounts
- Leads ongoing client communication, expectation management, and relationship continuity
- Participates in client meetings and owns documentation, action-item tracking, and follow-through
- Coordinates internal routing of requests for quotes, reporting, presentations, and status updates
- Maintains visibility into account performance, delivery trends, and risk indicators
- Identifies potential issues, delays, or misalignment and escalates appropriately to Client Services leadership
- Communicates constraints, changes, or risks to clients in a professional and solution-oriented manner
- Partners with Client Service Team members and Operations to support account execution
- Supports account stability, retention, and year-over-year growth through proactive relationship stewardship
Qualifications
- High school diploma or general education degree (GED) required
- Bachelor’s degree in business, communications, marketing, or a related field preferred
- 3+ years of experience in client services, account coordination, account management, sales support, or other client-facing roles
- Demonstrated technical proficiency in a CRM system; Salesforce experience strongly preferred
- Experience using CRM tools for opportunity management, client outreach, and case or issue tracking
- Background or exposure to sales, account management, or revenue-supporting environments, with comfort supporting account growth and client expansion efforts
- Demonstrated ability to represent the company confidently, enthusiastically, and professionally in client-facing interactions
- Comfortable initiating outreach, leading client conversations, and maintaining an engaging and credible presence with external stakeholders
- Highly organized and detail-oriented, with the ability to balance structure, documentation, and process discipline alongside dynamic client engagement
- Strong written and verbal communication skills, including the ability to adapt messaging based on audience and situation
- Demonstrated ability to manage multiple accounts and competing priorities in a fast-paced environment
- Ability to identify risk, escalate appropriately, and maintain professionalism under pressure
- Proficiency in Microsoft Office products, including Outlook, Teams, and Excel