Junior Test Engineer

Junior Test EngineerAbout Mojio: At Mojio, we’re on a mission to give every vehicle a voice. Founded in 2012, we’ve grown from a disruptive startup to a global leader in the connected mobility space, trusted by some of the world’s biggest brands as customers, investors and partners, including Amazon, Bosch, Deutsche Telekom, Microsoft, T-Mobile and Vivint.Our driven team is fueling the future of connected mobility with our scalable IoT platform and customer-centric SaaS solutions, including our best-in-class connected car apps (averaging 4.7 stars in the US).Our end-to-end solutions deliver a smarter, safer and more convenient car ownership experience for the global driving community. With over 15 billion miles of driving data gathered from more than a million vehicles, we’re leveraging one of the largest and fastest-growing big data pools in the automotive industry to build the next generation of data-driven automotive products, services and user experiences.In 2020, Deloitte recognized Mojio as the 7th fastest growing tech company in Canada and #1 in British Columbia for the second consecutive year, with four year revenue growth of 3,612%. We were also recognized with the 2019 Comparably Award for Best Leadership Team.The OpportunityJoin a dynamic and innovative team focused on delivering cutting-edge telematics hardware solutions. In this role, you’ll be at the forefront of supporting mission-critical deployments, ensuring hardware reliability, and maintaining seamless connectivity for customers. You’ll have the chance to apply your technical expertise in a fast-paced environment, work closely with cross-functional teams, and make a tangible impact on customer success and satisfaction.Who You AreYou’re a technically skilled and detail-oriented professional with a passion for solving hardware challenges and optimizing device performance. With a background in electronics or a related field and hands-on experience in telematics or IoT support, you bring strong diagnostic abilities and a proactive mindset. You thrive in customer-facing roles, communicate clearly, and are driven by the goal of delivering reliable and seamless hardware experiences. Key Responsibilities:<ul><li>Vendor Interfacing: Define and track issues with vendor hardware/software. Work with the vendor(s) to get those issues resolved.</li><li>Customer Issue Management: Handle tickets and customer-reported hardware issues promptly, providing effective troubleshooting, technical support, and resolution.</li><li>Deployment Support: Assist in deploying telematics hardware solutions, ensuring seamless integration and operation in customer environments. Address technical challenges during deployment to minimize downtime and enhance customer satisfaction.</li><li>Hardware Evaluation: Conduct thorough testing and validation of hardware components and systems. Document test procedures, outcomes, and manage any necessary adjustments.</li><li>Connectivity Oversight: Manage and monitor connectivity platforms and services to ensure reliable, uninterrupted data transmission and device communication.</li></ul> Requirements:<ul><li>Strong understanding of hardware troubleshooting, diagnostics, and issue resolution.</li><li>Experience with automotive systems or IoT device deployment and maintenance.</li><li>Familiarity with connectivity platforms (e.g., cellular networks, GPS, Bluetooth, Wi-Fi) and communication protocols.</li><li>Proficiency in using support ticketing systems and documentation tools.</li><li>Ability to read and interpret hardware schematics and technical manuals.</li><li>Excellent communication skills and customer service orientation.</li><li>Experience with test and measurement tools for hardware evaluation is a plus.</li><li>Ability to work independently and collaboratively in fast-paced environments.</li></ul>Nice to Have:<ul><li>Bachelor’s degree in Electronics, Computer Engineering, Information Technology, or a related technical field.</li><li>2+ years of experience in hardware support, telematics, or a similar technical support environment.</li></ul>Our Perks and Benefits:<ul><li>Competitive salary</li><li>Work from home flexibility</li><li>4 weeks of vacation each year</li><li>Generous annual allowance for professional education</li><li>Stock options</li><li>Cell Phone Plan Reimbursement</li><li>Health & wellness annual spending allowance</li><li>Great health benefits</li><li>Free Mojio device for your car (obviously!).</li></ul>All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation, or on the basis of disability.Posted positions are not open to third party recruiters/agencies and unsolicited resume submissions will be considered free referrals.

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