IT Systems Engineer

About the RoleOpenLoop is looking for an IT Systems Engineer to join our team remotely. In this role, you will be responsible for managing and optimizing internal IT systems with a focus on identity and access management (IAM), endpoint management, and end-user support. The ideal candidate has strong hands-on experience with Okta, macOS and Windows MDM platforms (e.g., Jamf, Intune), and has thrived in the dynamic environment of a health-tech startup.What You'll Do<ul><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Own and maintain the company's Okta infrastructure, including SSO, MFA, lifecycle management, and application integrations.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Manage MDM platforms (Jamf, Intune, or Kandji) for macOS and Windows devices, ensuring device compliance, security, and performance.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Automate IT processes and workflows to support employee onboarding, offboarding, and access provisioning.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Collaborate cross-functionally with Security, HR, and Engineering to ensure secure and compliant system configurations.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Provide Tier 2/3 support for IT-related issues and incidents.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Lead technical initiatives such as system upgrades, access reviews, and device lifecycle management.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Participate in audits and compliance efforts (HIPAA, SOC 2, etc.) by providing system documentation and evidence.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Support SaaS administration (Google Workspace, Slack, Zoom, etc.) and assist with license management and integrations.</li><li style="font-size: 12pt;">Other duties as assigned</li></ul>Who You Are<ul><li style="font-size: 12pt;">Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, and at least one (1) year of relevant professional experience; OR an equivalent combination of education and experience that equips you to fulfill the responsibilities of this role.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">3+ years of hands-on experience with Okta, including SAML/OIDC integration, policies, and workflows.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">3+ years of experience with macOS and Windows MDM platforms (Jamf, Intune, or similar).</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Proven success working in a health-tech startup or regulated healthcare environment with HIPAA/SOC 2 compliance exposure.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Proficiency with scripting and automation (e.g., Bash, Python, PowerShell).</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Experience managing SaaS tools in a cloud-first environment.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Strong troubleshooting skills, customer service mindset, and ability to work independently.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Experience with ITIL practices or ticketing systems like Jira or Zoho.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Exposure to infrastructure-as-code and endpoint compliance monitoring.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Familiarity with Google Workspace administration.</li><li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0">Knowledge of Zero Trust architecture principles.</li></ul><div class="content-conclusion"> <hr><h2 style="line-height: 1.2;">About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. <h2 style="line-height: 1.2;">Our Company Culture</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. <h2 style="line-height: 1.2;">Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.2;">Medical, Dental, and Vision plans</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.2;">Flexible Spending/Health Savings Accounts</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.2;">Flexible PTO</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.2;">401(k) + Company Match</li><li style="font-family: helvetica, arial, sans-serif; font-size: 12pt; line-height: 1.2;">Life Insurance, Pet insurance, and more</li></ul> Sound like a good fit? We’d love to meet you.  </div>

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