IT Systems Administrator

Responsibilities:

-Responsible for supporting and maintaining Slack and collaboration Rivian VW Technology Group workspaces

-Serve as a technical expert for the Rivian VW Technology Group, and custom slack applications while enforcing best practices and standards

-Have an in depth understanding of SaaS integrations

-Be a leader on tool usage, standard methodologies / frameworks and implementation

-Document technical solutions that align with enterprise objectives

-Ensure consistent performance and be a trusted support and escalation point for technical issues

-Provide scheduled and ad-hoc demos and trainings of all apps and workflows including custom apps and workflows

-Communicate and collaborate with external teams for support

-Monitor and help resolve Service Now escalations and queues

Qualifications:

-5+ years of experience with SaaS. 5+ years of experience with Slack.

-Ability to support 3rd party add-ons and integrations

-Slack Admin or Slack Developer certifications highly preferred

-Process oriented mindset. Experience in the enablement of enterprise-level processes using tools such as Slack workflows, forms, APPs and APIs.

-Experience configuring and supporting integrations using development tools such as Python, PowerShell, Java Script and Postman

-Experience with custom Slack Bot and Slack apps development preferred

-Conceptual practice and understanding of SDLC, ITIL and Agile frameworks

-Technical understanding of common networking terms and tools

-Ability to work independently with minimal guidance in a rapidly changing environment

-Ability to manage multiple clients and deliverables at any given time through effective time-management and planning

-Strong executive presence, facilitation skills, attention to quality and detail, and a collaborative attitude