Unison Infrastructure is looking to hire an experienced support tech to join the Technology department, US and Internationally. The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, maintaining infrastructure policies and procedures, and providing problem resolutions with all aspects of information technology related matters.
Responsibilities:
路 Manage and be the technician to provide support for our helpdesk support services to include the following.
o Assist all employees with any computer or IT related issues.
o Create, add, and modify user accounts and services across our various cloud platforms.
o Assist users over the phone, in-person, and remotely using multiple platforms.
o Administration of Azure, Microsoft Enrta, Active Directory, SharePoint, Exchange, Office365, Endpoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
o Office365 support. Setting up devices and email clients, tablets, mobile phones, and computers.
o Understanding of virtual desktop environment and remote desktop technology.
o Configure, deploy, and relocate desktops, laptops, printers, and any other related devices.
路 IT policy management and compliance
o Identify, report, and respond to potential cybersecurity threats.
o Manage Identity Protection and Governance via MS Entra and O365.
o Research, design policies for compliance, email spamming, security threats including GDPR related challenges.
o Work with business owners and CTO to manage the process and procedures related to incident response.
路 Be the person to facilitate the following.
o Identify, troubleshoot, resolve, and document end-user system issues requests.
o Ensure all requests are resolved promptly and with high-quality results.
o Ability to organize, prioritize, and meet established deadlines.
o Provide technical documentation for configurations and procedures.
o Coordinate and create scope of work with various telecom contractors.
Required skills and experience:
路 Minimum five years of relevant experience with Microsoft office 365, security, compliance and Identity management.
路 Minimum five years of relevant experience in a help desk/IT support or higher tier role.
路 Experience providing remote support via phone and remote-control applications required.
路 Experience in the set-up, configuration, and use of computer hardware, software, and networks
路 Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
路 Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
路 Set up, maintain, and troubleshoot wireless networks, network firewalls, switches.
路 Experience in running phishing simulations across the network and managing end user training from the results.
路 Understanding of Cloud Solutions & Cloud Computing.
路 Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software.
路 Ability to communicate technical issues to technical and non-technical employees.
路 Quick analytic response to resolve issues in any situation.
路 Self-motivated and willing to learn, as well as always finding the solution.
路 Able to work in a fast-paced environment.
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