IT Operations Specialist- West Coast/Mountain Time

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Specialist – West Coast/Mountain Time in United States.

As an IT Operations Specialist, you will play a critical role in managing and scaling internal IT systems while providing expert technical support across a fully remote, global environment. You will be responsible for troubleshooting complex hardware and software issues, maintaining SaaS applications, and implementing IT best practices to ensure optimal performance, security, and availability. Acting as a key escalation point, you will mentor junior team members, improve operational workflows, and contribute to IT projects spanning upgrades, integrations, and policy rollouts. You will collaborate across technical and business teams, proactively identify recurring issues, and enhance IT processes to support a fast-growing organization. Your work will directly impact the efficiency, security, and user experience for employees across multiple time zones. This position requires technical aptitude, problem-solving skills, and a customer-focused mindset in a collaborative remote team environment.

Accountabilities:
• Provide comprehensive hardware and software support for employees, acting as a point of escalation for complex technical issues.
• Maintain, scale, and optimize IT infrastructure, SaaS systems, and applications to ensure high performance and security.
• Implement system updates, patches, and configurations in alignment with IT policies and security best practices.
• Administer specific IT systems and tools, including license management, mobile device management, and remote access platforms.
• Monitor system performance, analyze trends in technical issues, and implement long-term solutions.
• Collaborate with cross-functional teams on system upgrades, enhancements, integrations, and training initiatives.
• Mentor and support junior HelpDesk Administrators, reinforcing best practices and technical knowledge.
• Evaluate and improve IT support processes to enhance efficiency, effectiveness, and security.
• Lead or contribute to IT-focused projects, assisting with tool rollouts, policy implementation, and system improvements.
• Document IT systems, configurations, and procedures, maintaining accurate and accessible records.
• Provide exceptional technical guidance and customer service to end-users across a global remote environment.

Requirements

 • Associate’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 5+ years of progressive experience in IT operations, including systems management and senior-level helpdesk support.
• Proven expertise in troubleshooting and resolving complex hardware and software issues efficiently.
• Experience maintaining, supporting, and scaling SaaS applications and IT infrastructure components.
• Knowledge of endpoint management, identity & access management (IAM), and Mobile Device Management (MDM) platforms.
• Strong understanding of security best practices for corporate and SaaS environments.
• Proficiency with Windows 10/11, macOS, and Google Workspace.
• Demonstrated ability to mentor junior team members and provide technical guidance.
• Experience improving operational workflows, processes, and IT support tools.
• Excellent communication and interpersonal skills for technical and non-technical stakeholders.
• Exceptional organizational, multitasking, and problem-solving skills in a fast-paced, remote environment.
• Certifications such as CompTIA A+, Security+, Network+, Microsoft 365 Associate, or Google IT Support Professional are a plus.

Benefits

 • Competitive salary range: $70,000–$85,000 + bonus and equity.
• Fully remote work environment with flexibility for Pacific or Mountain Time zones.
• Generous paid time off, including vacation, sick leave, and paid holidays.
• 12 weeks paid parental leave.
• Comprehensive medical, dental, and vision benefits.
• 401(k) plan with 5% employer contribution regardless of employee contribution.
• Life and disability insurance plans.
• Stock options for all full-time employees.
• One-time $500 reimbursement for home office setup/upgrades.
• Annual allowance for professional development and education.
• $75/month digital reimbursement.
• Access to personal and professional growth platforms such as BetterUp.
• Inclusive, collaborative, and supportive company culture.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!

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