This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Specialist (Senior) in the United States.
This role sits at the intersection of platform operations, security, and mission-critical support within highly secure government environments. You will be responsible for ensuring the reliability, availability, and performance of cloud-based services that support critical software systems. The environment is fast-paced, highly collaborative, and rooted in continuous improvement, automation, and operational excellence. You will act as a key escalation point for complex incidents while also driving long-term improvements in tooling, workflows, and system reliability. This position requires strong technical depth across cloud, Linux, and DevSecOps practices, as well as a proactive mindset toward automation and efficiency. You will also play a mentoring role, guiding junior team members and strengthening operational maturity across teams. Your work directly contributes to secure, reliable software delivery for high-impact public sector missions.
Accountabilities:- Manage and support platform services and infrastructure within secure cloud environments, ensuring high availability, performance, and reliability.
- Administer Kubernetes-based platforms and associated tools, including identity management, CI/CD systems, and collaboration platforms.
- Oversee IT operations workflows such as onboarding/offboarding, access control, and service account provisioning across environments.
- Automate operational and service desk tasks using scripting (e.g., Bash) to improve efficiency and reduce manual effort.
- Act as escalation point for complex incidents, coordinating across engineering, security, and compliance teams to resolve issues.
- Maintain dashboards, monitoring systems, and reporting tools to track service health, performance, and availability.
- Contribute to documentation standards, audit readiness, and continuous improvement of operational processes.
- Support secure system operations aligned with compliance frameworks such as NIST 800-53.
- Mentor junior IT operations staff and promote best practices in service delivery and support operations.
Requirements:
- 6–10 years of experience in IT operations, service desk, platform support, or related technical environments.
- Active US DoD Secret clearance and current Security+ certification are required.
- Strong experience with cloud environments (AWS GovCloud preferred) and Linux administration (preferably Red Hat).
- Hands-on expertise with ITSM platforms (e.g., ServiceNow, Jira Service Management, or Remedy), including SLA and workflow management.
- Proficiency in scripting (Bash or similar) for automation of operational tasks and system support.
- Experience managing platform tools such as GitLab, Slack, and Mattermost in enterprise environments.
- Strong understanding of NIST 800-53 security controls and compliance-driven operations.
- Excellent troubleshooting, documentation, and communication skills with a strong customer service mindset.
- Ability to collaborate across technical and non-technical teams in complex, security-sensitive environments.
- Experience in DevSecOps or developer platform support environments is highly valued.
Benefits:
- Annual salary range: $119,853 – $149,817 depending on experience and qualifications
- Fully remote, distributed work environment with flexible scheduling
- Comprehensive health coverage with employer-paid premiums (up to 100% employee, 80% dependent coverage depending on pay band)
- 100% employer-paid dental, vision, life, and disability insurance for employees and dependents
- 401(k) retirement plan with 10% employer match
- 4 weeks combined PTO plus 11 federal holidays, birthday off, jury duty, and bereavement leave
- $3,500 annual education and professional development budget
- $750 annual home office and equipment stipend
- $500 annual wellness reimbursement or optional $75/month fitness membership benefit
- Provided MacBook Pro and annual merchandise allowance
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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