IT Operations Lead

What We Do: 

Care Access is a unique, multi-specialty network of research sites which operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are: 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview:

As a IT Operations Lead you will lead the charge in developing and implementing innovative solutions that streamline IT operations, improve efficiency, and ensure compliance with relevant regulations and industry standards. You will be responsible for leading bi-weekly scrum meetings, serving as a point of escalation for the IT Operations team, and driving the successful deployment and enhancement of IT systems. Your technical leadership will be crucial in managing the capacity of IT systems to accommodate growth and changing demands, and in ensuring timely resolution of IT incidents with minimal disruptions to services. 

• Lead IT projects, including full project management responsibility, related to the deployment and enhancement of IT systems often focusing on large scale operational upgrades.  
• Develop and implement automations to streamline IT operations and improve efficiency. 
• Manage and monitor overall operations to ensure seamless support for IT systems. 
• Perform advanced troubleshooting, handling escalations, to diagnose and resolve problems and major incidents, escalating to the vendor as needed. 
• Provide orientation and guidance to administrators on how to manage new systems/applications. 
• Plan and manage the capacity of IT systems to accommodate growth and changing demands. 
• Lead bi-weekly scrum meetings and serve as a point of escalation for the IT Operations team. 
• Maintain server and cloud maintenance schedule (software updates, hardware life cycle, etc.) without impacting enterprise productivity.
• Participate in the hiring and onboarding of IT staff members.
• Ensure all systems comply with relevant regulations and industry standards. 

• This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.  

• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.  
• Type of travel required: ​National​ 

• 4+ years’ proven experience as a Systems Engineer (or related) role. 
• 3+ years of experience with enterprise customers, preferably as a subject matter expert. 
• Excellent diagnostic and problem-solving skills. 
• Excellent communication ability. 
• Excellent organizational and time-management skills. 
• In-depth understanding of diverse systems and networks, including cloud platforms. 
• Demonstrated proficiency in Google Workspace, Microsoft Azure, and Office 365. 
• Demonstrated proficiency in large-scale endpoint systems administration. 
• Demonstrable understanding of risk management, internet security, and data privacy principles. 
• Knowledge of HIPAA, GCP, and other regulatory standards. 

• Bachelor's degree in computer science, engineering, Information Technology, or relevant field, or equivalent experience. 
• Microsoft Certifications with a focus in Microsoft 365 and Azure are strongly preferred. 

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Diversity & Inclusion:

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement:

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.