IT Operations

Who We Are

The American higher education system is a beacon of innovation, opportunity, and transformation, shaping future leaders and advancing knowledge on a global scale. Yet, it faces unprecedented challenges—from rising costs to increasing demands for accessibility and relevance.

At CollegeVine, we’re on a mission to not only address these challenges, but also unlock new possibilities for operational efficiency, student success, and alumni advancement. We deploy safe AI Agents to drive real outcomes across campus and bring cutting-edge AI to the industry. Hundreds of universities trust us with the important job of communicating, advising, and helping millions of their constituents every single day.

About The Role

As an IT & Security Operations Specialist, you’ll help rapidly scale our company’s IT infrastructure, security posture, and day-to-day operations. You’ll architect solutions that ensure everything runs smoothly—whether that’s data privacy frameworks, automated internal tools, or seamless identity and access management (IAM) with tools like Okta and Google Workspace. On top of that, you’ll help own and continuously improve our entire security program, ensuring we meet rigorous compliance standards while fostering a culture of security awareness.

This is a critical role, ideally suited for a mid-level professional who can blend software engineering sensibilities with hands-on IT expertise. If you’re the kind of person who thrives on solving tough problems, building robust systems, and proactively pushing projects forward in fast-paced settings, we’d love to meet you.

Responsibilities

• Day-to-Day IT Operations

  • Support all of CollegeVine’s internal IT needs, from troubleshooting user issues to optimizing device management.

  • Manage our core IT infrastructure (Okta, Google Workspace, etc.), ensuring our teams have the tools and environments they need to deliver world-class AI products.

• Build & Automate Internal Tools

  • Develop and implement custom software solutions, scripts, and integrations to automate repetitive tasks and create leverage for the organization.

  • Optimize workflow processes across the organization—driving efficiency so our teams can move faster.

• Operate & Evolve Our Security Program

  • Participate in the design, deployment, and maintenance of our security measures, with a focus on continuous improvement.

  • Monitor emerging threats and adopt cutting-edge security best practices to keep our systems resilient.

• Champion Data Privacy & Compliance

  • Guide the implementation of data privacy policies and compliance frameworks (e.g., SOC 2, ISO 27001, GDPR).

  • Conduct security audits, risk assessments, and incident response processes to ensure regulatory adherence.

• Drive Cross-Functional Collaboration

  • Partner with teams across the business to align IT priorities with broader business objectives.

  • Translate technical complexities into clear, actionable insights for non-technical stakeholders.

What We’re Looking For

• Technical Mastery

  • 3+ years of hands-on experience in IT, security operations, or a closely related engineering role. Startup experience or exposure to hypergrowth environments is a huge plus.

  • Deep familiarity with Okta, Google Workspace, network protocols, and cloud infrastructure (AWS, Cloudflare, etc…).

  • Experience automating workflows using scripting (Python, Bash, Ruby, etc.) or low-code platforms.

  • Solid grasp of security frameworks and best practices, including data privacy regulations.

• Engineering Mindset

  • A background in computer science or software engineering is strongly preferred.

  • Fluency in using version control, CI/CD pipelines, and other dev-focused tools to drive reliable IT operations.

• Problem-Solver Extraordinaire

  • Passion for tackling complex, ambiguous challenges with resourcefulness, resilience, and creativity.

  • Ability to diagnose issues quickly, drill down to root causes, and implement lasting fixes.

• Communication & Influence

  • Superb communication skills—you can distill highly technical concepts into clear, concise language.

  • Collaborative spirit with a knack for building strong, trust-based relationships across teams.

• Ownership & Autonomy

  • A proactive self-starter who takes initiative, drives projects end-to-end, and enjoys full ownership of outcomes.

  • Comfort with a high level of responsibility in a rapidly evolving environment.

CollegeVine was originally founded in 2016 in Cambridge, MA and reaches over 20 million families annually in search of guidance. Our roots are in delivering near- peer mentorship at scale, which has since evolved to delivering lifelong guidance through AI and a vast professional network. We have raised over $66m in venture funding from dedicated investors such as Morningside Technology Ventures (Xiaomi, TikTok), the founding partner of 5Y Capital, Fidelity, University Ventures, and more. In 2020, after years of being a remote-friendly company, CollegeVine became a fully remote company centered on Eastern Time with a diverse cast of team members based predominantly in the United States, but also around the world.