About Tilled:
Tilled is revolutionizing the payments industry with our PayFac-as-a-Service platform, empowering SaaS companies to monetize payments without the headaches of traditional payment facilitation. We're a fast-growing fintech company backed by leading investors, and we're on a mission to simplify and democratize access to payment technology.
Role Overview:
We are looking for an experienced and results-driven ISV Program Manager to lead and scale our Independent Software Vendor (ISV) partner program. This role is critical to the growth of Tilled’s ecosystem, working cross-functionally with sales, product, marketing, and customer success to onboard, enable, and grow strategic ISV relationships.
The ideal candidate will have a strong background in partner program development, experience in fintech or SaaS, and a deep understanding of the ISV ecosystem.
Key Responsibilities:
- Program Development & Strategy:
- Define and evolve Tilled’s ISV partner program framework, including tiers, incentives, onboarding processes, enablement resources, and go-to-market alignment.
- Collaborate with leadership to set partnership goals and KPIs.
- ISV Recruitment & Onboarding:
- Support the business development team in identifying and onboarding new ISV partners.
- Develop onboarding workflows and training materials that ensure quick and effective adoption of Tilled’s platform.
- Partner Management & Growth:
- Serve as the primary point of contact for ISV partners post-onboarding.
- Build strong, trust-based relationships with key partner stakeholders.
- Drive partner engagement through joint business planning, co-marketing, and product integration initiatives.
- Cross-Functional Collaboration:
- Work closely with sales, product, legal, and marketing teams to align ISV initiatives with company objectives.
- Provide product feedback from ISV partners to help shape Tilled’s roadmap.
- Performance Tracking & Reporting:
- Monitor partner performance, engagement metrics, and revenue impact.
- Create reports and dashboards for internal stakeholders to track program success.
Requirements:
- 4+ years of experience in partner management, channel programs, or business development, preferably in a SaaS, payments, or fintech environment.
- Proven success in building and scaling ISV or channel programs.
- Deep understanding of the ISV landscape, especially in vertical SaaS.
- Strong project management and organizational skills.
- Excellent written and verbal communication abilities.
- Experience with CRMs and partner management tools (e.g., Salesforce, Hubspot, Crossbeam).
- Ability to work independently in a fast-paced, high-growth startup environment.
Preferred Qualifications:
- Payments industry experience or knowledge of ISV & PayFac models.
- Experience with embedded payments or monetization strategies for SaaS platforms.
- Familiarity with API-based integrations and developer workflows.
What We Have:
- Office space in Boulder, CO
- Remote work environment
- Resources to support remote work
- Generous compensation and benefits
- Transparency that trickles down from the C-Level
- Experts in the payments field that can get you up to speed with PayFac-as-a-Service
Tilled is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.