International Corporate Contractor - Scheduling Coordinator

• Manage incoming phone calls and emails, triaging client needs and coordinating scheduling for routine and non-complex interpretation requests.
• Maintain and organize the scheduling inbox, ensuring timely and accurate responses to service requests.
• Conduct intake of interpretation service requests and match them with appropriate interpreter qualifications and availability.
• Update and maintain scheduling systems to ensure all appointments and job statuses are accurate and up to date.
• Escalate complex issues appropriately while supporting first-level problem resolution where possible.
• Provide coverage for other coordinators during breaks, absences, and peak workload periods.
• Participate in training sessions, meetings, and ongoing process improvement initiatives.

Requirements:

• High school diploma or equivalent required.
• Minimum of 6+ months of experience in scheduling, coordination, or customer-facing administrative roles.
• Strong verbal and written communication skills with a service-oriented mindset.
• Proven ability to maintain professionalism and a positive attitude in client and vendor interactions.
• Proficiency in Microsoft Word and familiarity with Google Docs; experience with Mac operating systems preferred.
• Strong organizational skills with the ability to manage multiple requests simultaneously.
• Ability to work independently in a distributed or decentralized work environment.
• Strong problem-solving skills with good judgment in prioritization and decision-making.
• High level of integrity, reliability, and attention to detail.
• Fluency in English required.
• Experience in healthcare or language services scheduling is a plus.

Benefits:

• Contract-based role with flexible remote work arrangements.
• Opportunity to gain experience in the language services and interpretation industry.
• Exposure to structured scheduling systems and operational coordination processes.
• Collaborative team environment with training and ongoing professional development.
• Skill development in customer service, scheduling, and cross-functional communication.
• Opportunity to contribute to essential communication services supporting diverse clients.