Integration Manager & Technical Support Specialist

The Integration Manager & Technical Support Specialist is responsible for managing technical onboarding, production readiness, and ongoing support activities. The role requires strong troubleshooting capabilities, attention to detail, and the ability to collaborate with both technical and business stakeholders.

• Configure and activate partner integrations in production environments, ensuring all technical requirements are validated before launch.
• Manage API keys, payment method configurations, and integration settings to support successful go-live processes.
• Perform technical verification of merchant setups and identify potential issues before production deployment.
• Investigate transaction failures by analyzing logs, monitoring tools, and system behavior to determine root causes.
• Troubleshoot API-related issues involving REST APIs, JSON structures, and client-server communication.
• Use technical tools such as Postman to validate requests and support integration testing.
• Prepare clear incident reports, document technical findings, and communicate solutions to internal and external stakeholders.
• Provide L2/L3 technical support and guide partners through complex operational challenges.
• Perform root cause analysis and develop remediation plans to improve reliability and reduce recurring issues.
• Collaborate with cross-functional teams to improve workflows, documentation, and technical processes.

Requirements:

The ideal candidate combines technical support expertise, integration knowledge, and strong communication skills. They should be comfortable working independently, managing priorities, and solving complex technical problems in a dynamic environment.

• 1+ years of experience in L2/L3 technical support, senior support roles, support management, or similar technical operations positions.
• Experience working in fintech, payments, cryptocurrency, or related technology environments is highly valued.
• Hands-on experience analyzing logs and using monitoring tools to troubleshoot production issues.
• Strong understanding of client-server architecture, REST APIs, and JSON data structures.
• Experience using Postman or similar tools for API testing and validation.
• Strong analytical and problem-solving skills with the ability to perform structured root cause analysis.
• High attention to detail when managing technical configurations and operational processes.
• Ability to quickly learn new technologies, documentation, and workflows.
• Excellent written and verbal English communication skills (B2/C1 level or higher).
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Ukrainian or Russian language skills are an advantage, particularly for technical documentation and incident reporting.
• A proactive, accountable mindset with the ability to remain calm and effective under pressure.

Benefits:

• Fully remote work environment with flexibility and autonomy.
• Opportunity to join an agile, international technology team.
• Competitive salary based on experience and individual contribution.
• Career growth opportunities toward senior engineering, SRE, or product-focused roles.
• Meaningful ownership in ensuring platform reliability and successful partner experiences.
• Collaborative culture focused on transparency, innovation, and measurable impact.
• Continuous learning opportunities in fintech, payments, and emerging technologies.