Job Responsibilities:
- Handle all incoming corrections-related calls and manage ongoing tasks.
- Process and manage all leads, ensuring timely follow-ups.
- Monitor systems for client release dates and take appropriate action.
- Schedule and coordinate calls, assigning them to intake specialists as needed.
- Make contact with leads upon their release date and address any additional needs they may have.
- Send information to an intake specialist for application filing once contact is made with a client.
- Oversee all existing tasks related to client needs.
- Perform other tasks as required to support the needs of clients effectively.
Requirements:
- Proven experience in an administrative role.
- Excellent verbal and written communication skills.
- Ability to manage a fast-paced work environment.
- Strong interpersonal skills and a friendly, approachable demeanor.
- Proficiency in Google Workspace.
- Ability to multitask and prioritize tasks effectively.
- Reliable internet connection for remote work.
- High school diploma or equivalent.
Preferred Qualifications:
- Experience working in a remote or virtual office environment.
- Knowledge of virtual phone systems and online scheduling software.
Schedule:
- 8 hours per day, 5 days a week, occasionally available overtime
Benefits:
- Remote first policy
- Large responsibility from the start
- The ability to ascend within the company
- A team of creative, transparent entrepreneurs driven to accomplish our mission