Intake Specialist

What You’ll Do

In this role, you will be responsible for:

• Manage incoming calls and digital leads from existing and new potential clients
• Listen attentively to caller concerns and gather relevant information about their potential or existing case
• Screen incoming potential client phone calls to make sure the potential case falls within our firm's qualifying criteria while helping the caller feel heard and understood
• Collect and document essential information from clients, such as personal details, contact information, case types, or any other relevant data specific to the client’s needs. Accurate data entry and organization are crucial in this role
• Intake Specialists will be held to quality standards established by the organization
• Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks

At TopDog Law, everyone is expected to think critically, communicate clearly, and take ownership of their work.

How This Role Drives the Business

Our rapidly growing lead generation law practice is seeking full-time dedicated and detail-oriented Legal Intake Specialists to join our team. As a Legal Intake Specialist, you will serve as the first point of contact for individuals seeking legal assistance providing empathetic support through the screening process. The ideal candidate will be responsible for managing incoming client inquiries, conducting initial consultations, and providing exceptional customer service. This position plays a crucial role in the client intake process and requires strong communication skills and a passion for helping others. 

If you have prior legal intake or customer service experience in a call center environment, great communication skills, and a passion for helping others, apply today!

Our call center is open 7 days a week 7 a.m. to midnight and candidates must be available for the following shifts listed here. These shifts can fall on any day of the week, you are guaranteed 40 hours a week and will have 2 days off each week with the schedule posted two weeks in advance.

This role is critical to our success because it:

• Directly impacts [clients / revenue / case outcomes / team efficiency]
• Supports speed, quality, and consistency as we scale
• Helps protect and elevate the TopDog Law brand and client experience
• Strengthens the foundation needed to grow responsibly and sustainably

What Success Looks Like

Within your first 6–12 months, success in this role looks like:

• You consistently deliver on commitments with minimal oversight
• You proactively identify issues and propose solutions
• Your work raises the bar for quality, clarity, and follow-through
• You are viewed as a reliable, trusted partner by teammates and leaders
• You contribute positively to team energy, morale, and momentum

Qualifications

Required:

• Previous experience in a legal intake call center or customer service call center
• Background in the personal injury legal industry preferred
• High school diploma or equivalent required; Bachelor’s degree preferred
• Firm knowledge of spreadsheet and data management, as well as computer skills
• Previous experience with CRM and case management software is desired; Salesforce preferred
• Possesses outstanding communication skills (both written and verbal) and a sense of empathy
• Excellent organization and time-management abilities
• Ability to problem-solve or manage a challenging caller while on the phone
• Strong communication skills—written and verbal
• Ability to think critically, prioritize effectively, and execute with speed
• Must have excellent attendance and log in on time for every shift.

Nice to Have:

• Experience in a fast-growing or high-volume environment
• Comfort with ambiguity and evolving systems
• Experience in legal, professional services, or client-centric organizations

Physical Requirements:

The physical demands described here represent those an individual must meet to perform the essential functions of this job successfully. 

• Ability to sit for extended periods while working on a personal computer 
• Sensory abilities, including eyesight, hearing, and dexterity are required for this role.

About TopDog Law

TopDog Law is a nationally scaling, fully-integrated, personal injury law firm built for impact, excellence, and growth. We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.

We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together. This is not a legacy law firm. This is a rocket ship, and we’re assembling the team that will take it to the next level.

If you thrive in fast-moving environments, love taking ownership and being held accountable, and want to be part of something you can help shape, not just maintain, you’ll feel right at home here.

Our Story

TopDog Law is not your typical law firm. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.

Over the past three years, we’ve grown 2–3x year over year, setting a new standard on the marketing side of the personal injury space and proving what’s possible when strategy, speed, and execution align. Now, we’re applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.

We are intentionally building the infrastructure, systems, and teams needed to scale at a national level—without sacrificing quality, culture, or accountability. This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.

Who Thrives Here

We don’t hire based on resumes alone. We hire for competence, character, and mindset.

You will thrive at TopDog Law if you:

Embrace Change

• You have a growth mindset and seek continuous improvement
• You welcome feedback and adapt quickly
• You ask “What’s next?” rather than “That’s not my job”

Are Committed to the Organization

• You care deeply about doing great work
• You have your teammates’ backs
• You’re here to build something meaningful and long-lasting

Bring an Upbeat, No-Ego Energy

• You show up positive, professional, and solutions-oriented
• You enjoy the work and respect the people around you
• You leave drama, negativity, and ego at the door

Take Ownership

• You do what you say you’ll do
• You follow through and communicate early when something’s off track
• You treat the business like it’s yours

Fast & Hungry

• You move with urgency and sound judgment
• You prioritize progress over perfection
• You thrive in fast-paced, high-expectation environments
• You seek feedback, stretch assignments, and more responsibility
• You’re motivated by growth, impact, and building something bigger than yourself

Why TopDog Law

• Real growth: As the firm grows, so do opportunities for advancement and leadership
• High standards, real support: Clear expectations, coaching, and accountability
• Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity
• Meaningful work: Helping people through some of the hardest moments of their lives

Ready to Build With Us?

If you’re excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we’d love to hear from you.

Apply today and help shape the future of TopDog Law.