Position Overview: Sprout Therapy PDX is seeking an Intake Coordinator. This role will focus directly on client acquisition and appropriate client placement. The Intake Coordinator will evaluate clients for fitness at our level of care and schedule clients as needed. This role will report to the Director of Client Care, and will work alongside Billing and Administration in client support capacities. This role will collaborate with the Client Support Specialist for resource referrals.
This is a part time (15 hrs/week) hourly position paying $20-25 per hour DOE, with the expectation of 16+ clinical screenings/week plus associated administrative work. This is an administrative support role with operating hours within an agreed upon schedule.
Intake Coordinator:
- First contact for all intake-related communication (respond to phone and email inquiries, schedule intake appointments with appropriate therapists, answer practice-related questions within one work-day of receipt)
- Evaluate fitness of client for our services via pre-screening consultations and complete relevant paperwork
- Coordination with Clinicians on their caseloads and schedule on their behalf
- Familiarity with Clinicians and their specialties and availability
- Coordination with Billing and Administration regarding intake paperwork and benefits verification
- Maintain and update the Sprout Therapy PDX Waitlist
- Work with Client Support Specialist in providing referrals, when applicable, and performing some case management duties as needed for incoming clients
- Demonstrate the following minimum competencies: cultural responsiveness, effective communication, care coordination, inter- and intra-agency collaboration, working alliances with individuals, assist in the gathering and compiling of information to be included in the assessment, screen for suicide and other risks, and implement timely interventions, teach skill development strategies, case management, and transition planning;
- Other duties as assigned
General Practice Management:
- Stay highly organized.
- High attention to detail and ability to prioritize various projects independently.
- Passion for working with others (being collaborative) and helping our team members grow and learn.
- Ability to accept and provide straight-forward feedback to leadership and clinical team members.
- Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients, clinicians, and employees
- Ability to set goals and develop achievable timelines to hit them.
- Other duties may be assigned.
Qualifications and Skills:
- Alignment with our company’s culture, mission, and values
- Knowledge of Sprout Therapy PDX client experience goals and how to achieve client satisfaction
- Be organized and detail oriented, punctual, and professional
- Self-directed, responsible, confident, and quick
- Be able to lead and manage client intake and scheduling
- Have strong written and verbal communication skills, strong interpersonal and customer service skills, and ability to communicate firmly yet empathetically
- Creative thinker with long term goals for the agency and motivation to accomplish these goals as a team
- Render services and supports within their scope to individuals engaged in a Division approved behavioral health services provider; and
- Shall meet the following minimum qualifications:
(A) Bachelor's degree in psychology, social work, or behavioral science field and documentation of a minimum of two hours every two years or three hours every three years of suicide risk screening, Intervention, and management training;
(B) An equivalent degree as evidenced by providing transcripts indicating applicable coursework meeting the required competencies and approved by a Division certified behavioral health provider and documentation of a minimum of two hours every two years or three hours every three years of suicide risk screening, Intervention and management training; or
(C) A combination of at least three years of relevant work, education, training, or experience and documentation of a minimum of two hours every two years or three hours every three years of suicide risk screening, Intervention and management training.
(d) Receive clinical supervision that documents progress towards certification and recertification.
Physical Requirements:
â—Ź Prolonged periods of sitting at a desk/chair and/or working on a computer
â—Ź Must be able to lift up to 10 pounds at times
Sprout Therapy PDX is an equal opportunity employer and is committed to providing accommodations to individuals with disabilities. If you require accommodations, please contact Leadership to discuss your needs.
Sprout Therapy PDX is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law. In addition, Sprout Therapy PDX complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please note that this job description is not intended to be a contract, implied or otherwise, and may be revised or updated at any time at the discretion of Sprout Therapy PDX. Employment with Sprout Therapy PDX is at-will, meaning that both the employee and Sprout Therapy PDX have the right to terminate the employment relationship at any time, with or without cause or notice.