Intake Advocate

About the role

As an Intake Advocate, you’ll serve as the first point of contact for prospective claimants, building trust and guiding them through the initial steps of their legal journey. In this role, you’ll handle high-volume inbound and outbound calls in a fast-paced call center environment, ensuring each interaction is professional, compassionate, and well-documented. Your ability to communicate clearly, solve problems efficiently, and maintain confidentiality will be essential to delivering an exceptional client experience.

Position Type: Part-Time, Hourly

Schedule: Weekend coverage required

What you'll do

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction

• Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment

• Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained

• Solve problems and maintain confidentiality

• Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system

• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

• Be expected to meet occupancy and adherence goals

Qualifications

• Bachelor’s degree in a related field (e.g. Business Administration) preferred.

• Minimum of 1-2 years of experience in customer service role.

• Strong communication skills, both verbal and written.

• Excellent organizational and time-management abilities.

• Proficient in Microsoft Office Suite and legal case management software.

• Attention to detail and accuracy in data entry.
• Empathetic and patient demeanor when interacting with clients.

• Ability to handle sensitive information with discretion and confidentiality.

• Strong problem-solving skills and ability to think critically.

• Ability to work remotely, and manage time and tasks with minimal supervision

• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Commitment to providing excellent client service.

Preferred Qualifications:

• Experience in mass tort law is a plus.

• Bilingual candidates are encouraged to apply.

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!

Please note that you may receive emails on behalf of Tort Experts from no-reply@ats.rippling.com. This is not spam and has been sent from our HR/Payroll system, Rippling.

AA/EEO Statement:

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.