Intake Advocate

In this role you will:

• Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction

• Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment

• Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained

• Solve problems and maintain confidentiality

• Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system

• Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately

• Be expected to meet occupancy and adherence goals

To be successful as an Intake Advocate you will need:

Education:

• Bachelor’s degree in a related field (e.g., Legal Studies, Business Administration) preferred.

• Paralegal certification is a plus.

Experience:

• Minimum of 1-2 years of experience in a legal setting or customer service role.

• Familiarity with legal terminology and processes is advantageous.

Skills:

• Strong communication skills, both verbal and written.

• Excellent organizational and time-management abilities.

• Proficient in Microsoft Office Suite and legal case management software.

• Attention to detail and accuracy in data entry.

Personal Attributes:

• Empathetic and patient demeanor when interacting with clients.

• Ability to handle sensitive information with discretion and confidentiality.

• Strong problem-solving skills and ability to think critically.

Other Requirements:

• Ability to work remotely, and manage time and tasks with minimal supervision

• Ability to thrive in a fast-paced environment and manage multiple priorities.

• Commitment to providing excellent client service.

Preferred Qualifications:

• Experience in mass tort law is a plus.

• Bilingual candidates are encouraged to apply.