About the role
The Installation Manager is responsible for managing a highly technical team of dedicated installers as they integrate a suite of audio and video products for specialized purposes across the United States and abroad. This position will manage, motivate, coach, and develop a team of technicians to enhance Strong’s installation services. They will also manage these specialized projects and coordinate communications and expectations between vendors and end customers. They will be responsible for maintaining budgets and timelines to ensure a profitable outcome for each project.
What you'll do
- Manage project development from initiation to completion
- Review projects with affected principals to design a scope of work for the project and necessary milestones
- Work alongside field and sales teams to set cost expectations, time frames and phases of the project
- Establish work plan and staffing for each phase of project and arrange for recruitment or assignment of project personnel
- Day to day management of the installation team to ensure customer commitments are met and are perceived as “value added” by the customer, this includes project assignments and technician scheduling
- Ensure team members are trained and have knowledge of the corporate goals, policies, services, and processes
- Review and process expense reports, payroll, and monitor ticketing system entries
- Assist with executing corporate strategic business plan within budget and service protocols
- Monitor personnel performance through metrics, conduct both jobsite and customer visits, and utilize other tools; such as surveys, both internal and external to ensure SLA and other customer expectations are being met and opportunities for improvement are identified and followed through
- Collaborate with the HR department on the recruitment process including communicating all staffing needs, conducting interviews, and finalizing offers
- Coach, mentor, and develop staff, including overseeing new hire onboarding and providing development planning and growth opportunities
- Provide effective job performance feedback through employee recognition and disciplinary action, with the assistance of the HR department, when necessary
- Personal Development: maintain up-to-date knowledge of industry advances, relationship building techniques, negotiation techniques, etc.
- Manages the field installation operation to ensure that both short and long-term operation objectives and financial goals are met
- Ability to organize and prioritize work, demonstrating high attention to detail, accuracy, and timeliness
- Ability to travel as necessary to support operational goals, light or heavy travel required depending on the needs of the department
- Provide supervision of technical teams performing installation duties nationwide
- Interact frequently with the clients, end users and construction trades, any of whom may be the hiring party to our team
- Willing to take ownership and take on other duties as assigned
Qualifications
- College degree or equivalent work experience
- 10+ years’ experience in Cinema related installation, construction, and FF&E implementation
- Previous management or supervisory experience within a field service industry
- Verifiable track record of progressive advancement in the technical services industry
- Familiarity with basic accounting and budgeting methods
- Ability to balance stringent customer expectations with human factors in maintaining employee morale
- Strong interpersonal skills
- Professionalism and customer service skills
- The proven ability to formulate and implement budget and business plans
- Proven skill in planning and prioritizing work
- Excellent communication skills, both verbal and written
- Comfortable working in a high-stress, face-paced environment with shifting priorities
- Excellent time management, organizational, and analytical skills
- Self-starter who can find and resolve issues as they are identified
- Ability to successfully interface with a wide range of personnel within the organization