Inside Sales Representative (Voice)

As an Inside Sales Representative focused on Voice solutions, you will help service professionals understand the value of improving their customer communication processes. You will use a consultative sales approach to identify needs, demonstrate solutions, and build trusted relationships while contributing to business growth.

• Manage the full sales cycle, including prospect engagement, discovery conversations, product demonstrations, follow-up, and closing opportunities.
• Use a customer-focused selling approach to understand business challenges and recommend solutions that improve communication efficiency.
• Increase adoption of voice communication solutions by helping customers recognize the impact of missed calls and disconnected experiences.
• Build strong relationships with customers by demonstrating empathy, trust, and a deep understanding of their operational needs.
• Collaborate with internal teams to improve customer engagement strategies and drive account growth.
• Maintain consistent sales activity through calls, demos, and outreach efforts while meeting performance goals.
• Stay informed on product updates and technology developments to effectively communicate value to customers.
• Leverage AI tools and sales technologies to improve productivity, quality, and efficiency.

Requirements:

The ideal candidate is a motivated sales professional with strong communication skills and a passion for helping customers succeed. You should be comfortable managing customer conversations, identifying needs, and presenting solutions in a fast-paced environment.

• 1+ years of experience in a customer-facing, sales, account management, or retention-focused role.
• Experience with consultative selling and guiding customers through purchasing decisions.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Excellent problem-solving abilities and a customer-first mindset.
• Proven ability to collaborate effectively with cross-functional teams and build strong internal and external relationships.
• Experience using CRM systems and sales tools is strongly preferred.
• Goal-oriented, self-motivated, and comfortable working toward measurable business results.
• Experience using AI-powered tools to improve workflow efficiency and work quality is a plus.
• A bachelor’s degree or equivalent professional experience is preferred.

Benefits:

• Competitive compensation with an expected base hourly rate of $18.39–$20.43 and annual on-target earnings of approximately $60,000.
• Medical, dental, vision, and disability insurance coverage.
• 401(k) retirement plan.
• Flexible paid time off and paid holidays.
• Paid parental leave.
• Employee assistance program.
• Monthly technology reimbursement.
• Opportunities to grow professionally within a fast-growing, innovative organization.
• A remote-friendly work environment with a collaborative and inclusive culture.