Information Technology - IT Support Associate (Remote - US)

This position is posted by Jobgether on behalf of Topel Forman LLC. We are currently looking for an Information Technology - IT Support Associate in United States.

We are seeking a motivated IT Support Associate to join a collaborative team and provide hands-on technical support across a dynamic work environment. This role serves as the first point of contact for IT issues, ensuring smooth day-to-day operations for employees in a hybrid setup. The ideal candidate is detail-oriented, proactive, and eager to develop their technical expertise while supporting hardware, software, and network systems. With exposure to both in-office and remote support, this position offers growth opportunities in IT troubleshooting, system administration, and user support in a professional services setting.

Accountabilities

• Provide first-level technical support to staff via phone, email, and in-person interactions.
• Troubleshoot hardware, software, and network issues on Windows-based systems.
• Set up and configure laptops, desktops, printers, and mobile devices according to documentation.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
• Maintain inventory of IT equipment, software licenses, and documentation of support tickets.
• Collaborate with senior IT staff on system upgrades, patches, and IT projects.
• Support Azure virtual desktops and troubleshoot connectivity issues.
• Ensure compliance with IT policies, security protocols, and firm-wide technology standards.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 1+ years of experience in a help desk or IT support role.
• Strong understanding of Windows OS, Microsoft 365, and basic networking concepts.
• Comfort providing IT support for remote employees across multiple time zones.
• Excellent problem-solving, communication, and time-management skills.
• Customer-focused mindset with a proactive approach to helping users.
• Willingness to learn and grow within the IT field.
• Occasional overtime and weekend hours during busy periods (Jan–Apr & Aug–Oct).
• Preferred: Familiarity with Active Directory, Azure Virtual Desktops, remote support tools, and ticketing systems. Experience in professional services or accounting firm environment is a plus.

Benefits

• Competitive salary ranging from $60,000 to $70,000 with annual merit increases.
• Hybrid work schedule with 3–5 days in-office and remaining days remote.
• Opportunity to gain hands-on IT experience in a professional services environment.
• Exposure to a wide range of IT systems, cloud platforms, and user support scenarios.
• Access to ongoing professional development and growth within the IT field.
• Supportive work environment fostering collaboration, skill development, and career advancement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1