This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Information Specialist in United States.
Join a mission-driven organization supporting patient health and product safety through fast, accurate, and compassionate communication. This role is ideal for professionals who thrive in high-responsibility environments where attention to detail and strong judgment make a real impact. You will serve as a trusted first point of contact for consumers, healthcare professionals, and end users seeking health and safety guidance. Working remotely within a collaborative call center setting, you’ll help document cases, escalate urgent concerns, and ensure quality service standards are consistently met. This is an excellent opportunity for candidates with healthcare or emergency response backgrounds seeking meaningful remote work with variety and purpose. Flexible scheduling and continuous learning opportunities make this a rewarding next step.
Accountabilities:- Manage inbound health and safety calls involving both human and animal exposure concerns, delivering professional and empathetic support.
- Collect complete caller demographics, incident details, and relevant case information while maintaining highly accurate records in internal databases.
- Provide approved first-aid and product safety guidance based on established protocols without offering diagnoses or treatment advice.
- Identify situations requiring escalation and coordinate promptly with senior staff or on-duty specialists according to notification guidelines.
- Follow up with callers when needed to confirm resolution and ensure no ongoing health concerns remain.
- Monitor recurring issues, product trends, or emerging risks and communicate observations to internal teams.
- Maintain quality standards, compliance expectations, and a strong customer-service mindset in every interaction.
- Participate in ongoing training and continuing education to remain current on procedures and best practices.
Requirements:
- EMT, Paramedic, Veterinary Technician qualification, equivalent clinical background, or current enrollment toward an advanced medical degree.
- Active license or certification aligned with credentials is preferred.
- Previous experience in healthcare support, emergency response, poison control, call center operations, or medical information environments is advantageous.
- Strong verbal communication skills with the ability to explain complex medical or safety information clearly to non-experts.
- Excellent telephone etiquette, active listening ability, and calm decision-making under pressure.
- Solid written communication skills with strong attention to detail for documentation accuracy.
- Comfortable using computer systems, databases, and keyboarding tools efficiently.
- Ability to work independently and collaboratively in a remote environment.
- Availability for rotating schedules, primarily second shift, including weekends and some holidays.
Benefits:
- Fully remote opportunity within the United States.
- Meaningful work supporting public health, safety, and patient wellbeing.
- Comprehensive training and continuing education support.
- Collaborative and inclusive workplace culture.
- Career growth opportunities within healthcare, safety, and life sciences services.
- Exposure to specialized medical information and product safety operations.
- Flexible scheduling model based on operational needs.
- Equal opportunity employer committed to diversity, equity, and inclusion.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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