Implementation Specialist (Fixed Ops experience required)

The Implementation Specialist supports the successful delivery and adoption of business solutions by assisting with requirements gathering, process analysis, system configuration, testing, and customer implementation activities. This role requires strong attention to detail, collaboration skills, and the ability to understand automotive business operations.

• Gather and analyze business and functional requirements to support solution development and implementation.
• Document current and future-state business processes, workflows, and system interactions.
• Leverage automotive fixed operations knowledge to understand customer needs across parts and service environments.
• Collaborate with internal teams and customers to identify operational challenges and recommend process improvements.
• Support system configuration activities and participate in testing, validation, and user acceptance processes.
• Create and maintain user documentation, process maps, training materials, and implementation resources.
• Assist with project deliverables, milestone tracking, and implementation timelines.
• Perform basic data analysis to support solution design and measure post-implementation success.
• Help ensure customers are prepared for successful adoption of new systems and workflows.
• Continuously develop knowledge of enterprise platforms, implementation methodologies, and industry best practices.

Requirements:

The ideal candidate is a detail-oriented professional with automotive fixed operations experience and an interest in technology-driven business transformation. They should be comfortable working with customers, analyzing processes, and supporting complex implementation projects.

• 2–4 years of experience implementing automotive Fixed Operations (Parts & Service) software solutions.
• Experience working with dealership operations, including dealership management systems (DMS), CRM platforms, or related automotive technology.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field preferred.
• Strong understanding of automotive retail workflows and operational processes.
• Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio.
• Familiarity with enterprise software platforms, CRM, ERP, or professional services automation tools is a plus.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with customers and cross-functional teams.
• Willingness to learn implementation methodologies and enterprise technology solutions.
• Ability and willingness to travel approximately 90% of the time to support customer engagements.

Benefits:

The role offers a competitive compensation package and a range of benefits designed to support employees’ growth, well-being, and long-term success.

• Competitive base salary range of $60,000 – $100,000 USD depending on location, experience, and qualifications.
• Potential eligibility for equity compensation and performance-based bonuses.
• Competitive compensation package with opportunities for financial growth.
• Employer-paid medical, dental, and vision insurance coverage.
• Unlimited paid time off and parental leave benefits.
• Opportunity to work with innovative technology and industry-leading professionals.
• Exposure to cutting-edge cloud platforms and large-scale digital transformation projects.
• Dynamic, collaborative work environment with a strong focus on innovation.
• Open and transparent culture that encourages creativity and performance.
• Career development opportunities within a high-growth technology environment.