Implementation Project Manager

• Lead end-to-end customer implementation projects, including new client onboarding, system upgrades, integrations, and feature deployments, ensuring delivery from initiation through go-live.
• Conduct discovery sessions, gather and document business and functional requirements, and translate customer needs into actionable technical specifications.
• Build and maintain detailed project plans, timelines, and status reporting using project management tools, while facilitating stakeholder meetings and executive updates.
• Coordinate cross-functional collaboration across engineering, product, support, and sales teams to ensure alignment, remove blockers, and maintain delivery momentum.
• Oversee integration requirements such as EDI/API mappings, data flows, and third-party system connectivity, ensuring accuracy and feasibility.
• Support testing and validation activities, including defining acceptance criteria and guiding user acceptance testing to ensure successful deployment outcomes.
• Manage customer relationships throughout the project lifecycle, proactively communicating risks, progress, and solutions with professionalism and clarity.

Requirements

This role requires 3+ years of experience in project management, business analysis, or a hybrid of both, ideally within a SaaS, ERP, or technology implementation environment. Candidates should have strong experience managing customer-facing projects with multiple stakeholders, along with proven ability to gather requirements, structure documentation, and deliver successful implementations.

• Experience managing end-to-end software implementation or onboarding projects in a SaaS or enterprise software environment.
• Strong ability to conduct discovery sessions, define requirements, and produce clear functional and technical documentation.
• Excellent communication skills with the ability to engage both executive stakeholders and technical teams effectively.
• Solid understanding of system integrations, including EDI, APIs, and data exchange concepts.
• Proficiency with project management tools such as Monday.com, GuideCX, or similar platforms.
• Strong organizational skills with the ability to manage multiple concurrent projects in a fast-paced, remote environment.
• Familiarity with Agile and Waterfall methodologies; certifications such as PMP or CBAP are a plus.
• Ability to work independently, demonstrate adaptability, and maintain strong customer relationships across complex engagements.

Benefits

• Competitive salary range: 51,500 USD – 74,000 USD annually
• Remote-first work environment with flexibility in daily operations
• Opportunity to work on high-impact ERP implementations across diverse industries
• Exposure to cross-functional collaboration with product, engineering, and customer success teams
• Career growth opportunities within a scaling technology organization
• Inclusive and diverse work culture promoting collaboration and continuous improvement
• Opportunity to gain hands-on experience with enterprise systems, integrations, and customer transformation projects.