Implementation Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Manager in United States.

This role sits at the center of large-scale public-sector program deployments, where technology, policy, and operations intersect to deliver critical services to families and students. You will lead end-to-end implementation of complex, multi-month customer deployments, ensuring that state partners successfully launch and adopt a high-impact platform. Acting as the primary driver of execution, you will coordinate across internal engineering, product, and support teams while aligning closely with external stakeholders. The work requires strong technical fluency, operational rigor, and the ability to translate complex requirements into actionable deployment plans. You will operate in a fast-paced, high-ambiguity environment where ownership and speed are essential. This is a highly visible role with direct impact on how education funding programs are delivered at scale across the United States.

Accountabilities:

You will be responsible for driving successful customer implementations from kickoff through go-live and long-term adoption, ensuring that deployments are efficient, scalable, and aligned with contractual requirements. You will act as the key connector between customers and internal teams, owning execution and outcomes across the full implementation lifecycle.

Lead end-to-end implementation projects for state and enterprise customers, from planning through deployment and post-launch adoption
Develop and manage detailed implementation plans in collaboration with external stakeholders and internal cross-functional teams
Ensure successful go-live execution while meeting contractual milestones, timelines, and quality expectations
Translate complex customer requirements into clear technical and operational workflows for internal execution
Collaborate closely with Engineering, Product, and Support teams to configure and deploy platform solutions
Build strong relationships with stakeholders and maintain clear, consistent communication throughout the implementation lifecycle
Drive adoption and long-term customer success to support renewals and program continuity
Identify opportunities to standardize and scale implementation processes across customers

Requirements:

You bring strong experience in implementation, technical delivery, or customer success, with the ability to manage complex, multi-stakeholder projects in fast-moving environments. You are both strategic and hands-on, capable of working deeply in technical systems while maintaining alignment across diverse teams.

5+ years of experience in implementation, technical account management, or customer success roles involving complex SaaS or technology deployments
Proven track record managing long-term implementation cycles (6+ months) in high-complexity environments
Strong technical aptitude with experience working on APIs, webhooks, or system configurations
Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
Experience collaborating cross-functionally with engineering, product, and operations teams
Analytical mindset with proficiency in SQL and/or advanced Excel for data analysis and troubleshooting
Strong leadership, ownership mindset, and ability to drive accountability across multiple teams
High level of adaptability and comfort working in ambiguous, fast-paced startup environments
Bonus: experience working with government or public-sector organizations

Benefits:

Competitive salary range of $130,000 – $160,000 depending on experience and performance
Comprehensive medical, dental, and vision insurance plans
Short-term disability coverage and additional health support services
Unlimited paid time off and flexible work arrangements
Opportunity to work on high-impact public-sector programs serving millions of students and families
Fast-paced, mission-driven environment with high ownership and autonomy
Exposure to complex, large-scale implementation projects across multiple states

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Benefits:

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