Role Overview
The Implementation Manager is responsible for the successful and efficient onboarding of new enterprise manufacturers. This role primarily involves building the manufacturer's product catalog to prepare it for Go-live. Additionally, the role drives efficient project delivery and the continuous improvement of onboarding methodologies through the use of the Master Library and AI tools.
About the role
- Customer Onboarding & Catalog Configuration Manages the end-to-end implementation lifecycle for new clients (Vesta and Moon accounts). This includes technically developing and configuring client-specific Product Catalogs, setting up their specific material finishes, hardware, and pricing logic to ensure everything works correctly in the software.
- Master Library Management Owns the maintenance and expansion of the internal Master Library. Responsible for keeping the library organized and up-to-date to serve as a high-quality foundation for new customer instances, enabling rapid "copy/edit" deployment and reducing setup time.
- 3D Asset & Partner Catalog Management Manages the library of 3D assets, ensuring the proper organization of both manufacturable components and non-manufacturable items (e.g., decor and props). Additionally, oversees the creation and maintenance of partner supplier catalogs (such as accessory providers) to ensure these resources are globally accessible to all design customers on the platform.
- Process Optimization & AI Strategy Actively identifies bottlenecks in the onboarding workflow and implements solutions to increase speed and accuracy. This includes researching and utilizing AI tools to automate data entry, validation, and catalog creation processes.
- Client Training & Enablement Develops and delivers training programs to educate customers on platform utilization, ranging from initial design workflows to self-sufficient catalog maintenance.
- Project Management & Scalability Oversees timelines and deliverables for multiple concurrent implementations. Monitors the implementation capacity and determines when additional resources or structural changes are required to support customer growth.
Qualifications
- The ideal candidate will have worked within the cabinet software and woodworking software industry for 5+ years with experience implementing customer.
- Bachelor's degree or higher is preferred.
- Experience in customer service and customer collaboration.