Implementation Manager

Who we are

Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.

What we're looking for:

We are seeking a highly motivated and experienced Implementation Manager to drive onboarding and integration efforts for our customers. In this pivotal role, you will develop, execute, and manage implementation plans, ensuring that our customers successfully integrate Zus products and derive maximum value. You will be the Zus expert and technical point of contact for customers during implementation, leading with best practice, guiding customers through challenges and advocating for their needs within Zus Health. You will also contribute to the delivery of consulting and service engagements with existing customers. This role is critical in ensuring our clients achieve maximum value from our solutions through expert project management, cross-functional coordination, and exceptional customer engagement.

The ideal candidate is a strategic thinker with exceptional problem-solving skills and a passion for delivering stellar customer experiences. They are hungry to make a difference at a growth-stage startup and are comfortable navigating the technical complexities of healthcare.

Key responsibilities:

• Lead and manage the end-to-end implementation process for new client projects.
• Develop detailed scope of work and project plan, including timelines, milestones, and resource allocation.
• Monitor project progress, identify potential risks, and implement mitigation strategies.

• Own the full technical onboarding process, including:

• Develop reusable integration patterns, deployment automation, and implementation toolkits to drive scalable growth.
• Translate customer business requirements into system configurations and architecture within Zus Health’s platform.

• Serve as the Zus SME technical point of contact for clients throughout the implementation process, in partnership with an Account Executive. 
• Host regular status reviews, technical deep dives, and troubleshooting sessions.
• Surface client product feedback to Engineering and Product teams, and influence roadmap priorities based on observed patterns.
• Ensure client expectations are met or exceeded and foster strong, long-term relationships.

• Collaborate with internal teams, including product development and account management, to ensure alignment and effective communication.
• Coordinate with technical teams to ensure that the product or service is configured and integrated according to client requirements.

• Develop and deliver training sessions for clients to ensure they are fully equipped to use our products effectively.
• Develop technical documentation, onboarding materials, and training resources as needed.

• 7+ years of experience in technical implementation, solutions engineering, or systems integration—preferably in a healthtech, SaaS, or enterprise software environment.
• Strong understanding of healthcare data standards and protocols (FHIR, HL7, CCD) and experience integrating with EMRs (e.g., Epic, Cerner, athenahealth).
• Hands-on experience with APIs and data ingestion pipelines (ETL, JSON, CSV).
• Familiarity with modern data platforms and tools (e.g., Snowflake), including database schema design and query optimization.
• Proficient in technical debugging and problem solving across application and data layers
• Proficient in basic scripting ability (e.g., Python).
• Experience with secure environments and compliance frameworks (e.g., HIPAA, SOC2).
• Strong technical aptitude with the ability to understand and communicate complex concepts effectively.
• Excellent interpersonal and organizational skills including the ability to work collaboratively and influence cross-functional teams.
• A self-starter attitude that shows that you are ready for the fast, and sometimes unstructured, nature of a growth-stage startup.
• Passion for improving healthcare in the US.
• Ability to travel up to 25% of the time to customer engagements, industry events and company meetings.
• Bachelor’s degree in Business, Engineering, or a related field

This roles includes a base salary and incentive compensation. While we're a remote first company, this role will require some travel for to events, conferences, customer meetings and internal company meetings.

We will offer you…

• Competitive compensation that reflects the value you bring to the team a combination of cash and equity

• Robust benefits that include health insurance, wellness benefits, 401k with a match, unlimited PTO

• Opportunity to work alongside a passionate team that is determined to help change the world (and have fun doing it)

Please Note: Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current healthcare system with their unique experiences.

We do not conduct interviews by text nor will we send you a job offer unless you've interviewed with multiple people, including the Director of People & Talent, over video interviews. Job scams do exist so please be careful with your personal information.