We seek an experienced Implementation Engineer to lead customers through a successful onboarding journey. In this critical role, you’ll act as the primary technical lead during implementation, working cross-functionally with Customer Success, Engineering, Product, and Customer Solutions to drive rapid time to value.
Key Responsibilities
Customer Onboarding & Implementation
- Serve as the primary technical point of contact for new customer implementations
- Lead discovery sessions to gather system architecture and integration requirements
- Configure and deploy Cerby in alignment with customer environments and objectives
- Support migration, environment setup, and initial enablement and training
Technical Integration & Advisory
- Guide integration with identity solutions such as Okta, Azure AD, Ping Identity, and CyberArk
- Assist in configuring disconnected app workflows and custom application integrations
- Apply IAM best practices, including ZeroTrust principles and least privilege access
- Troubleshoot integration issues involving APIs, authentication, and configuration.
Customer Enablement & Success
- Ensure customers are empowered to adopt and manage the Cerby platform post-onboarding
- Build strong relationships by providing clear, timely, and proactive communication.
- Provide feedback to the Product and Engineering teams based on customer input.
Documentation & Training
- Create and maintain onboarding resources: implementation guides, FAQs, and training materials
- Deliver tailored training sessions (virtual or in-person)
- Contribute to improving onboarding processes and playbooks
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5+ years of experience in technical onboarding, implementation, or customer engineering roles
- Prior experience in the Identity and Access Management (IAM) or Cybersecurity space
- Hands-on experience with IdP, IGA, or PAM solutions (e.g., Okta, Azure AD, CyberArk, SailPoint)
- Proficiency with REST APIs, system integrations, and troubleshooting tools
- Familiarity with SSO, authentication protocols (OAuth, SAML), and account lifecycle management
- Strong communication and stakeholder management skills
- Excellent organizational and time-management abilities
Nice to Have
- Experience with scripting or light coding (e.g., Python, Bash, PowerShell)
- Previous experience working in a fast-paced startup or high-growth SaaS environment
- Familiarity with compliance frameworks like SOC 2 or ISO 27001