Implementation Consultant

Company Description

Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients.

Job Description

Our client, a global leader in digital payments and commercial solutions, is seeking an Implementation Consultant to support North American financial institutions and partners across a suite of commercial payment and expense management solutions.  These solutions enable businesses to manage expenses, improve compliance, streamline vendor payments, and gain actionable insights into corporate spending through digital platforms and APIs.

This role is ideal for a technically inclined consultant who thrives in a client support and problem-solving environment, acting as a bridge between business stakeholders and technical teams to ensure seamless delivery and ongoing optimization of commercial payment solutions.

The Details:

• Location: Remote within the U.S.
• Duration: Approximately a 12-month consulting role with potential for extension (must be able to work on Blend’s W2 without requiring employer sponsorship either now or in the future)
• Benefits: We do offer benefits to our full-time consultants, including Health, Vision, Dental, 401K plan, Life Insurance, Employee Assistance Programs, and an incredibly supportive team cheering you on!

What you’ll do:

• Provide high-quality day-to-day operational and technical support to financial institution partners and internal stakeholders.
• Act as a liaison between clients and internal product, engineering, and support teams to ensure issues are resolved efficiently.
• Manage and coordinate support tickets, work orders, and case resolution activities across commercial payment platforms.
• Analyze and troubleshoot processing issues, identifying root causes and communicating impact, resolution steps, and timelines.
• Proactively identify processing inefficiencies and improvement opportunities and recommend solutions to enhance performance.
• Monitor and communicate service levels (SLAs), providing status updates and escalation management when needed.
• Develop and maintain support documentation, knowledge articles, and process guides.
• Partner with account and technical teams to ensure client needs are met and expectations are exceeded.
• Prepare and deliver client-ready updates and presentations using data insights and performance reporting.
• Escalate critical issues appropriately and provide leadership in driving resolution.

Qualifications

Education & Experience

• Bachelor’s degree required, advanced degree preferred.
• 4+ years of experience in technical support, client solutions, operations, or consulting roles within payments, financial services, or technology environments.
• Experience supporting commercial cards, expense management, or payment platforms is strongly preferred.

Technical & Functional Skills

• Strong technical aptitude with the ability to quickly learn complex systems and platforms.
• Proven experience troubleshooting and resolving complex technical or operational issues.
• Ability to translate technical details into clear, business-friendly communication.
• Strong Excel skills for data analysis and reporting.
• Advanced proficiency in PowerPoint for professional presentations.
• Experience managing support queues, tickets, or case management systems.
• Ability to analyze trends and identify recurring issues to drive process improvements.

Soft Skills

• Strong problem-solving and critical thinking skills.
• Excellent written, verbal, and presentation communication skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Self-starter who can work independently with minimal oversight.
• Strong stakeholder management skills and customer-first mindset.
• Ability to operate effectively in fast-paced, dynamic environments.

Additional Information

The starting pay range for this role is $40-45 per hour. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience, skills, certifications, training, and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical, dental, vision, 401K, PTO, commuter benefits, spending accounts, life insurance, disability coverage, and EAPs.

A diverse workforce is a strong workforce
To deliver growth at BLEND360 and for our clients, we believe as a Talent Solutions Company, we have a responsibility and unique opportunity to positively impact the workforce. Diversity has played a critical role in our history, our growth, and continues to have a profound impact on our success.  We are determined to have equality in the workplace, within our team and as an extension of our clients’ team.

BLEND360 is an equal opportunity employer.