Home Lending Associate – Detroit, MI

A Better Opportunity

Join Better to build your sales career as a Home Lending Associate. In a fast-paced, high-volume call center environment, you’ll engage customers, drive conversion, and ramp into a licensed Loan Consultant role with strong growth and earning potential.

Responsibilities

• Making outbound calls to prospective customers to introduce current loan options and qualify borrowers for next steps with a licensed Loan Consultant

• Managing a pipeline of business prospects, whether starting their home-buying journey, refinancing their existing home, or looking for a home equity line of credit

• Hitting key sales performance targets; driving customer conversion through critical funnel stages (e.g., converting prospects into hot opportunities)

• Assisting home buyers with their mortgage application, including answering customer calls and making outbound follow-up calls

• Executing on key sales activities within defined time frames for each customer (e.g., speed in responding to a new prospect)

• Delivering outstanding customer experiences by successfully responding to questions and developing the requisite product and market knowledge to do so effectively

• Ability to understand the customer’s timeframes and objectives and have a flexible approach to meet the customer’s needs

• Constantly looking to improve our in-house software or the customer experience by providing input to our product, sales, and revenue operations teams and testing solutions

Qualifications

• Minimum 2 years of sales experience (preferred with at least 1 year in the mortgage industry but not required), ideally in a call center or outbound sales environment

• Track record of beating quota, with references that verify motivation, success, and work ethic

• Highly motivated; a self-starter with a high degree of ownership and a strong customer focus

• Organized with strong time management skills

• Exceptional interpersonal skills and ability to build rapport with customers from a variety of backgrounds

• Strong written communication skills

• Ability to troubleshoot and solve problems independently

• All team members are required to work a minimum of two weekend shifts per month

What We Offer

• Performance-driven compensation

Competitive base salary with bonus or incentive opportunities, depending on role

• Comprehensive, flexible health benefits

A range of medical and dental plans to choose from based on your needs, with

vision coverage available for you and your family starting on day one.

• Financial wellbeing & long-term support

Build long-term financial security with a 401(k) through Vanguard, HSA with

employer contributions, FSA’s, Employer Paid STD & LTD plans and access to

financial planning resources.

• Time to recharge

Generous paid time off, company holidays, sick time, and paid parental leave.

• Support for families

Paid parental leave and childcare support, including employer matching for

dependent care FSA.

• Holistic wellbeing support

Mental health care (6 free virtual or in-person sessions) and wellness

programs through Spring Health, EAP access, and additional perks like pet

insurance and lifestyle discounts.

• Flexibility in how you work and live

Pre-tax Commuter benefit accounts with an employer match, and programs

designed to support different working styles and lifestyles.

• Daily perks that make work better

Meal and snack offerings in select offices, plus a stipend to support your day-to-day

- whether you’re in the office or working remotely.

• An exceptional NYC office experience

Work from our World Trade Center headquarters - featuring thoughtfully designed

spaces, natural light, and panoramic skyline views. It’s a space built for

collaboration, creativity, and bringing bold ideas to life.

• High-impact work at a category-defining moment

Help shape the brand of an AI-native company reinventing homeownership from the

ground up

Disclaimer

Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.