<div><div><p><span data-contrast="auto">CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician III to our team! </span><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto">CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.  </span><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto">Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory. </span><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto">The Helpdesk Technician III serves as a subject matter expert for the most advanced hardware, software, and networking escalations. The ideal candidate will possess a detailed understanding of diverse IT systems, both on-premise and cloud environments, and apply that understanding to provide support to CyberSheath customer’s systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role. </span><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto">Essential Responsibilities</span><span data-contrast="auto"> </span><span data-contrast="auto">(included but not limited to): </span><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services  that have been escalated from Tier 1 and 2 technicians</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provide day-to-day operational support for: </span><span data-ccp-props="{}"> </span></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Desktop and Server Operating Systems (Windows, Mac, Linux) </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Microsoft Office 365, Azure, Teams, OneDrive, SharePoint </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Networking Devices (firewalls, switches, wireless access points) </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="7" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Line of Business Applications </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="8" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">On-premise and Cloud Backup and Disaster Recovery </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Hardware peripherals (printers, monitors, docking stations, webcams, etc.) </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Mobile Devices / Mobile Device Management (MAM / MDM) </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="11" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provide escalation support as necessary for Level I and II Helpdesk staff </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="12" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Assist with the onboarding and offboarding of clients, systems, and users </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Deploy and maintain security tools and management agents </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="14" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Maintain current notes and time entries for all requests in the helpdesk ticketing system </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Create and maintain comprehensive documentation for internal and client systems </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Work with third-party vendors to remediate issues as needed </span><span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="auto">Required Education, Experience, & Skills </span><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Minimum 4+ years working for a Managed Service Provider (MSP) </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="18" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Minimum of 7+ years’ experience working on an Information Technology Helpdesk using remote support tools </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="19" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="20" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)  </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="21" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to provide exceptional customer service in all situations </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="22" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Possess strong troubleshooting, problem-solving, and verbal/written communication skills </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="23" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience with Microsoft Windows desktop and server operating systems  </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="24" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience with Microsoft Office 365 / Azure administration </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="25" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Proficiency with Microsoft Server Active Directory / Group Policy  </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="26" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="28" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Knowledge of scripting and automation tools a plus </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="29" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Demonstrated ability to work in a team environment </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Must be authorized to work for any employer in the U.S </span><span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="auto">Preferred Education, Experience, & Skills </span><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="31" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field  </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="32" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience with Security Technologies: </span><span data-ccp-props="{}"> </span></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="33" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Multifactor Authentication </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="34" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Encryption </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">SIEM/SOAR </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="36" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Endpoint Detection and Response </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="37" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Preferred Certifications: </span><span data-ccp-props="{}"> </span></li></ul><ul><li><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="38" data-list-defn-props="{"335552541":1,"335559685":1080,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+ </span><span data-ccp-props="{}"> </span></li></ul></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="39" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Excellent organizational skills including the ability to balance conflicting priorities </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="40" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ability to work independently, remotely, and as part of a team </span><span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="auto">Work Environment </span><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="41" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">This role is Remote with the potential for travel to client sites </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="ï‚·" data-font="Symbol" data-listid="42" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"ï‚·","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Some on-call, shift, and evening work </span><span data-ccp-props="{}"> </span></li></ul><p><em><span data-contrast="auto">CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability. </span></em><span data-ccp-props="{}"> </span></p></div></div><div class="content-pay-transparency"><div class="pay-input"><div class="title">Budgeted Pay Range</div><div class="pay-range"><span>$85,000</span><span class="divider">—</span><span>$100,000 USD</span></div></div></div>