Head of People Programs & Operations

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

Why this role matters

As Luxury Presence scales, we are committed to becoming one of the best places to work — a company where people grow fast, do the best work of their careers, and feel deeply connected to the mission and to each other.

The Head of Employee Programs & Operations will architect and lead the full ecosystem of internal programs, systems, and experiences that power our employee lifecycle. In this M5 leadership role, you will operate as the product leader for the People function, owning the strategy, execution, and continuous improvement of our most critical People programs, including Learning & Development, internal communications, performance management, engagement, and People systems.

You will define how Luxury Presence scales its culture, leadership, and talent experience across a growing, distributed workforce, ensuring our people programs are world-class, data-driven, and built for the future of AI-enabled work. This role is pivotal to helping us attract, engage, develop, and retain top talent — and ultimately, to building a stronger, more connected company.

If you thrive in fast-growing environments, love solving complex operational challenges, and enjoy designing systems that elevate how people work and learn, this is your opportunity to make a company-wide impact.

What we’re looking for

A strategic builder and data-driven operator

 You see programs as products with clear users, outcomes rooted in data, and feedback loops — and you build scalable, repeatable systems that grow with the organization.

A systems thinker

 You leverage AI, automation, and best-in-class tooling to drive efficiency, reduce friction, and create clarity across the employee lifecycle.

A compelling communicator

 You turn strategy into stories people connect with, and you bring consistency, transparency, and alignment to internal communications.

A cross-functional leader

 You influence without authority, partner deeply across People, Marketing, Finance, and Product, and bring teams together around shared outcomes.

A strategic + hands-on leader

 You move comfortably between vision and execution — setting long-term direction while rolling up your sleeves to ensure flawless delivery.

• 8+ years of experience in People Operations, L&D, HR, or Program Management roles, including leadership experience.
• Demonstrated success architecting and scaling people programs in high-growth, fast-paced environments.
• Proven track record implementing and optimizing People systems (HRIS, LMS, performance platforms, communications tools).
• Expertise in internal communications, engagement strategies, and change management.
• Strong project and program management skills — able to oversee multiple large initiatives simultaneously with precision and accountability.
• Highly data-driven: you build insights, dashboards, and KPIs that inform decisions and demonstrate impact.
• Experience partnering with senior executives and influencing at all levels of the organization.

• Develop and execute a multi-year vision for a seamless, AI-powered employee experience.
• Drive adoption and integration of automation across lifecycle programs to increase efficiency and reduce manual work.
• Build a data-driven operating model for the People team, including dashboards, reporting frameworks, and impact metrics.
• Use insights to inform strategic priorities and continuously improve programs at scale.

• Create and own a comprehensive L&D roadmap, including onboarding, leadership development, and continuous learning.
• Launch high-impact learning programs within the first six months — one foundational and one strategic — with measurable outcomes and participation.
• Partner with leaders to identify capability gaps and design development pathways that support our business strategy.

• Build and operationalize an internal communications strategy that improves clarity, transparency, and alignment across all levels.
• Strengthen our communication channels, including All-Hands, People newsletters, manager comms, and digital platforms.
• Lead programs that enhance belonging, culture, and cross-company connectivity.

• Own vendor evaluation, selection, and rollout for HR, performance, onboarding, and learning systems.
• Ensure systems are integrated, accurate, compliant, and optimized for usability and insights.
• Reduce operational friction through automation, process redesign, and scalable workflows.

• Build frameworks, playbooks, and templates for core People cycles, including onboarding, performance reviews, engagement surveys, and promotions.
• Establish a consistent operating rhythm that aligns People, leadership, and cross-functional partners.
• Document everything — creating a structured library of SOPs, AORs, and scalable processes that support hypergrowth.

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.

More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.