Why TRC Talent Solutions?
Partner with an award-winning team that puts your career first. At TRC Talent Solutions, we don’t just fill jobs; we build careers. Named a "Best of Staffing" leader for multiple years, our IT & Engineering division is led by industry experts who understand the technical nuances of your role. When you work with TRC, you get a dedicated advocate, transparent communication, and access to the most iconic brands in the country.
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The Client Sizzle
Imagine supporting the technology backbone of one of the most successful and beloved brands in the American hospitality industry. Our client is a Fortune 500 pioneer recognized globally for its culture of excellence, innovation, and "people-first" philosophy. You will join a high-performing Technology Delivery team that manages thousands of locations, ensuring their mission-critical hardware stays online. If you want a long-term, stable remote contract with a company that defines industry standards, this is it.
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Role Overview
We are seeking a Hardware Support Analyst III for a 12-month remote engagement. You will serve as a critical bridge between corporate technology teams and third-party vendors, managing the full hardware lifecycle—from procurement and installation to retirement and auditing.
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Key Responsibilities
Strategic Vendor Relations: Lead review meetings with top-tier hardware partners (POS, registers, peripherals) to track trends and resolve systemic support issues.
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Lifecycle Management: Coordinate the RMA (Return Merchandise Authorization) process and manage unreturned equipment (URE) to minimize fees and maximize inventory efficiency.
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Financial Integrity: Perform high-level audits of hardware invoices against ServiceNow documentation to ensure billing accuracy for thousands of site locations.
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Documentation & Support: Act as the Tier III escalation point for complex hardware failures and maintain the "source of truth" installation and user guides.
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What You Bring to the Table
Experience: 7+ years in IT Hardware Support or Asset Management (or a Bachelor’s degree in a related field).
The Tech Stack: Expert-level proficiency in ServiceNow for asset tracking and inventory management.
Industry Savvy: Previous experience managing hardware for large-scale retail or restaurant environments (specifically POS, registers, and payment terminals).
The "Pro" Factor: The ability to communicate with high-level stakeholders and franchise operators with professional poise and clarity.