Overview
As a member of the Growth Management team, you’ll play a key role in driving retention, renewals, and account growth across our customer ecosystem. You’ll lead and coach a team of Account Managers dedicated to creating, growing, and maintaining strong relationships with our customers to ensure their long-term success with Eventeny. You’ll work closely with leaders on the Customer Operations team, as well as cross-functional partners in Marketing, Product & Engineering.
This role requires exceptional leadership, communication, and data-driven decision-making. You’ll guide your team in maintaining high renewal rates, identifying upsell and expansion opportunities, and driving product adoption across multiple product lines. You will serve as a strategic partner and advocate for our customers—ensuring they see continued value in the platform while fostering a culture of excellence and accountability within the Account Management team.
This is a full-time, salaried position.
Here’s what you’ll do
- Maintain and instill a deep understanding of Eventeny’s full suite of solutions and identify opportunities to introduce new value to existing accounts
- Lead and mentor the Account Management team to achieve key performance goals around renewals, customer retention, expansion revenue, and customer satisfaction.
- Define success metrics and quarterly objectives for team members, driving accountability through regular performance reviews and data-driven coaching.
- Develop scalable playbooks and renewal processes for contract renewals, multi-product adoption, and upsell strategies that align with customer goals and business priorities.
- Oversee renewal forecasting and pipeline management, ensuring accuracy, visibility, and proactive identification of churn or risk indicators.
- Handle customer escalations and support Account Managers in resolving complex negotiations, renewal challenges, or at-risk accounts with strategic communication and leadership involvement.
- Collaborate cross-functionally with Customer Operations, Product, Marketing, and Finance to create cohesive customer journeys and seamless transitions between lifecycle stages.
- Leverage CRM and analytics tools to monitor account health, track engagement, and uncover opportunities for retention and revenue growth.
- Champion continuous improvement by identifying process gaps, implementing best practices, and creating feedback loops to refine renewal and engagement strategies.
- Represent the voice of the customer internally, advocating for product improvements, service enhancements, and programs that support long-term customer loyalty and success.
Here’s what we are looking for
- 2-5 years of experience leading and developing a high-performing Customer Success, Account Management, or post-sales Growth team through coaching, feedback, and clear performance goals
- Can translate customer insights into actionable strategies, collaborating cross-functionally to improve experience and outcomes.
- Build and maintain strong customer relationships, driving retention, satisfaction, and product adoption across key accounts through empathy and compassion.
- Drive measurable account renewal and expansion outcomes with process improvements, coaching, and team member accountability across multiple customer segments.
- High-level knowledge of G-Suite products, including Gmail, Google Sheets, and Google Docs, familiarity with HubSpot, Zendesk, Jiminny, and Slack.
- Preferred: Experience with data analytics and visualization tools like MySQL, Power BI, Tableau, Looker, or other dashboarding/reporting platforms
- Bonus: Experience in the events or technology industry, or with ticketing/contract-based upsell models.
Benefits of Working for Us
- Flexible schedule.
- Unlimited Paid Time Off – yes, really!
- Fully remote.
- Comprehensive health insurance.
- Vision and dental insurance.
- Group Life Insurance.
- Quarterly employee bonuses.
- Yearly company retreat.
- Potential for customer event access.
- Company provided laptop and general office supplies.
Compensation
This is a full-time position with a base salary range of $ 100,000 with benefits and a semi-annual performance-based bonus. The final offer will be determined by multiple factors, including candidate experience and expertise.
On target earnings for this role are $120,000, and commissions are uncapped; total compensation can exceed this number for high performers.