this position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Technical Support Informatics Applications Engineer in the United States.
This role sits at the intersection of laboratory informatics, technical support, and advanced systems troubleshooting within a highly specialized life sciences environment. It focuses on providing expert-level remote and on-site support for complex middleware, laboratory information systems, and connected diagnostic platforms used in critical healthcare and research workflows. The position plays a key role in ensuring system reliability, fast issue resolution, and seamless integration across laboratory environments. Acting as a technical escalation point, it supports field engineers and customers in resolving advanced infrastructure, networking, and application challenges. The environment is collaborative and globally connected, requiring strong coordination with engineering, support, and customer-facing teams. This is a high-impact role where your expertise directly contributes to the efficiency and accuracy of laboratory operations that support patient care and scientific discovery.
Accountabilities:- Provide advanced technical support for laboratory informatics systems, including middleware, networking, hardware, and software applications.
- Act as a global escalation point to resolve complex technical issues beyond frontline support capabilities.
- Analyze system data streams and perform root cause investigations to identify and resolve performance or integration issues.
- Coordinate cross-functional resolution efforts with field engineers, IT teams, and customer stakeholders.
- Manage escalation workflows, ensuring adherence to standard processes, service levels, and resolution timelines.
- Support deployment, configuration, and troubleshooting of cloud-based and virtualized laboratory environments.
- Coach and mentor field engineers and support teams on troubleshooting procedures and best practices.
- Collaborate with global technical teams to improve system reliability, documentation, and support processes.
Requirements:
- Bachelor’s degree in a technical field with 3+ years of experience supporting laboratory middleware or similar systems.
- Strong experience with laboratory information systems (LIS) such as Data Innovations, Epic Beaker, Cerner Oracle Health, or equivalent platforms.
- Solid background in networking, system integration, or LIS implementation and development.
- Experience troubleshooting complex technical environments, including virtual servers and middleware solutions.
- Strong analytical and problem-solving skills with the ability to work independently in high-pressure scenarios.
- Excellent communication skills with the ability to collaborate across technical and non-technical teams.
- Ability to travel 25–75% across North America and work flexible on-call schedules when required.
- Valid driver’s license and ability to meet physical requirements, including lifting equipment up to 50 lbs.
- Preferred: experience in diagnostic laboratory automation, quality control, and regulatory environments.
Benefits:
- Competitive annual salary range of $120,000 – $135,000 depending on experience and qualifications.
- Eligibility for performance-based bonus and incentive compensation.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Retirement savings plan (401k) with employer participation.
- Paid time off and flexible remote work arrangement from home.
- Career development opportunities within a global life sciences organization.
- Exposure to advanced laboratory informatics and cutting-edge healthcare technologies.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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